To be able to work in a company where my qualification can be fully utilized so that I can contribute to the success of the organization and at the same time to enhance my knowledge and capabilities to achieve my set goal.
Hi, I’m
Tay Rocel Sarabia
Singapore
Summary
Overview
19
years of professional experience
Work History
MODERN DENTAL LABORATORY (S) PTE LTDMapletree Ind, Singapore
Sales Support
09.2024 - 04.2026
Job overview
- Respond to inquiries from dental clinics and dentists regarding products, cases, pricing and turnaround times.
- Assist clients with order placement, case tracking and issue resolution.
- Maintain professional and timely communication via phone, emails and SS (support System)
- Process sales orders and ensure accurate entry into the laboratory management system.
- Coordinate follow-ups on pending cases with Dr’s and Lab Monitor incoming and outgoing cases.
- Coordinate with technicians to confirm production timelines.
- Assist with sales rep. and marketing campaigns, promotions of products and events.
MODERN DENTAL LABORATORY (S) PTE LTD
Customer Service / Admin
08.2021 - 12.2023
Job overview
- Perform the good administrative skills in customer services and operation.
- Prepare Sales Order, Invoice Handling, provide Supports to sales and Operation Department.
- Communicate with customers (both Doctors & Clinic Staff) on logistics, shipment and/or product, payment issues, etc.
- Compile report and monitor the operations ‘KPI
- Support on sales for marketing materials preparation
- Follow up on documentation and perform sales and operation administrative duties
NATIONWIDE DENTAL LABORATORY (S) PTE LTDWCEGA Tower, Singapore
Sales Executive / Admin
07.2019 - 08.2020
Job overview
- Helping my colleague to prepare the incoming and delivery cases from clinic.
- Received calls & inquiries from existing / new customer.
- Coordinating with my colleagues and courier.
- Actively seek out new sales opportunities through cold calling.
- Setting up meetings with potential clients Doctor or Clinic.
- Visiting Clinic / Doctor’s to offer and discuss our company services and also listening to their wishes and concern.
- Negotiate/close deals and handle complaints
- Preparing summary report for new Clinic and New Doctor’s every 15 & 30 of the month.
- Gather feedback from existing customers or prospects and share with my Manager & Boss
- Attending exhibition on behalf of the company
ORTHODONTIC MASTER PTE LTDMidview City, Singapore
Admin Assistant
05.2014 - 03.2019
Job overview
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
ASTRO PACIFIC PTE LTDSingapore
Customer Service Officer (Export)
03.2008 - 06.2009
Job overview
- May trace or coordinate with destination agent regards lost and damages cargo.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
VISA FREIGHT SERVICESInternational Plaza Bldg., Singapore
Shipping Coordinator
08.2007 - 02.2008
Job overview
- Monitor Export / Import shipment from Singapore
- Liaise with shippers/consignees on shipping instruction
- Prepare shipping documentations
- Do permits (TRADENET 4.0)
Education
SAN SEBASTIAN COLLEGE RECOLETOSManila
Bachelor of Science from Computer Science
03.2000
University Overview
Tondo High SchoolTondo Manila
High School
03.1996
University Overview
Magat Salamat Elementary SchoolTondo Manila
Elementary School
03.1992
University Overview
Skills
- Eagerness to work and learn as a part of a group or as individual
- Dedicated and hardworking individual
- Tolerant and flexible to different situations
- Easily adopt in workplace
- Excellent time management skills
Timeline
Sales Support
MODERN DENTAL LABORATORY (S) PTE LTD
09.2024 - 04.2026
Customer Service / Admin
MODERN DENTAL LABORATORY (S) PTE LTD
08.2021 - 12.2023
Sales Executive / Admin
NATIONWIDE DENTAL LABORATORY (S) PTE LTD
07.2019 - 08.2020
Admin Assistant
ORTHODONTIC MASTER PTE LTD
05.2014 - 03.2019
Customer Service Officer (Export)
ASTRO PACIFIC PTE LTD
03.2008 - 06.2009
Shipping Coordinator
VISA FREIGHT SERVICES
08.2007 - 02.2008
Tondo High School
High School
Magat Salamat Elementary School
Elementary School
SAN SEBASTIAN COLLEGE RECOLETOS
Bachelor of Science from Computer Science
Disclaimer
Disclaimer
I hereby certify that all information and data I have given are true and correct.