Tay Choon Meng

Work History

Team Leader

Singtel

08.2000 - Current

Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Worked with team to identify areas of improvement and devised solutions based on findings.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Evaluated staff performance and provided coaching to address inefficiencies.
Devised and implemented processes and procedures to streamline operations.

Exxon Mobil

Franchise Direct

06.1996 - 08.2000

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked well in a team setting, providing support and guidance.

Restaurant Manager

McDonald's

01.1988 - 06.1996

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Improved overall customer satisfaction by implementing new service standards and staff training programs.

Summary

Overview

Work History

Team Leader

Exxon Mobil

Restaurant Manager

Education

High School Diploma -

A Level - Business Study

Secondary Education

Skills

Accomplishments

Timeline

Similar Profiles

Sebastian ChackoSebastian Chacko

NEELIM GOSWAMINEELIM GOSWAMI

Sneaiha SaravananSneaiha Saravanan