Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TAVAMANI KRISHNAN

Singapore

Summary

In current role as a Senior Executive HR & Admin at Tan Insurance Brokers, I have successfully managed a wide array of HR functions, including payroll, talent attraction, hiring, training and development, employee engagement and performance, and compensation and benefits. As an HR generalist for the organization, I've had the privilege of working on a diverse range of human resources tasks, contributing expertise in the field. Additionally, previous experience as a Senior Administrative Officer at SATS GTRSG enabled to hone excellent communication and negotiation skills, which are crucial when collaborating with individuals from diverse backgrounds. This experience has further strengthened ability to work effectively in dynamic environments. This includes managers, clients, customers, contractors and employees' job incorporate good communication and negotiation skills that accentuates to work expeditiously on Managing Payroll, MOSAIC, UFIS and TAMS system. Exemplary customer service skills in providing service facilitation at World's Best Airport, Singapore Changi Airport with familiarization with airline and passenger's safety regulations. Pursue a higher level of certificate in Human Resources Management that entails to be a positive lifelong learner with career driven prognosis Accomplished Administrative Officer and Customer Service officer offering 15 years of progressive experience in the Aviation industry. Adept at managing operations, financial administration and key program areas. Prompt and versatile Human Resources supporting company leadership by completing administrative tasks, compiling schedules for multifunctional teams and leveraging member strengths for optimal performance. Structured administrator of office tasks with awareness of proper channels for organization-appropriate task completion. Tactful and nimble supporter of administrative details for high-profile special projects.

Overview

20
20
years of professional experience

Work History

Senior Human Resource & Admin

Tan Insurance Brokers
07.2021 - Current
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Senior Administrative Officer

Air Asia &SATS
05.2014 - 06.2021
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Provided continuous quality review and spearheaded procedures and processes for program improvement.
  • Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.

Customer Service Officer

AirAsia Berhad
02.2007 - 05.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.

Customer Service Assistant

Arient Airport Services -Malaysian Airline
01.2005 - 01.2006
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.

Front Office Assistant

Stanford Hotel – Kuala Lumpur
01.2004 - 11.2005
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

Education

GED -

Society For Human Resource Management
Singapore
10.2023

Diploma - Airline Ticketing & Reservation

TRANS AIR Academy
Malaysia
01.2005

Certificate -

Transair Academy - Kuala Lumpur
Malaysia
01.2003

SPM– High School -

SMK Mantin - Malaysia
Malaysia
12.2002

Skills

  • Organization and Planning
  • HR Support
  • Labor Agreements
  • Computer Literacy
  • Disciplinary Action
  • HR Policies
  • Staff Training
  • Google Docs
  • Effective Planning
  • Staff Recruitment and Hiring
  • Employee Performance Management System
  • Office Administration
  • Compensation and Benefits Administration
  • Specialized HR Projects
  • Human resource management
  • Human Resources Management (HRM)

References

Lionel Matthias Wellesley, Head of Marketing, 91130748 Subramanian, Senior Manager & People culture, 98904535

Timeline

Senior Human Resource & Admin

Tan Insurance Brokers
07.2021 - Current

Senior Administrative Officer

Air Asia &SATS
05.2014 - 06.2021

Customer Service Officer

AirAsia Berhad
02.2007 - 05.2014

Customer Service Assistant

Arient Airport Services -Malaysian Airline
01.2005 - 01.2006

Front Office Assistant

Stanford Hotel – Kuala Lumpur
01.2004 - 11.2005

GED -

Society For Human Resource Management

Diploma - Airline Ticketing & Reservation

TRANS AIR Academy

Certificate -

Transair Academy - Kuala Lumpur

SPM– High School -

SMK Mantin - Malaysia
TAVAMANI KRISHNAN