Tasneem Banu Binte Abdul Jaffer

• Provide end-to-end coordination of air freight shipments, ensuring timely pick-up, documentation, and delivery.
• Act as the main point of contact for clients, addressing inquiries, shipment updates, and resolving issues promptly and professionally.
• Liaise with airlines, ground handling agents, and overseas partners to ensure seamless cargo movement and compliance with airline and customs requirements.
• Prepare and verify shipping documents such as Air Waybills (AWB), export permits, invoices, and packing lists.
• Monitor cargo tracking systems and proactively update customers on shipment status.
• Collaborate with the operations and export teams to meet service level agreements and delivery timelines.
• Handle post-shipment documentation, including billing, claims, and proof of delivery.
• Maintain and update client records in internal systems and ensure accuracy in data entry and documentation.
• Prepare customer quotations by obtaining freight rates from airlines, applying appropriate markups, and presenting tailored offers based on the customer’s preferred airline and destination.
• Support continuous improvement in customer satisfaction and operational efficiency.

• Work with Shipping carriers and users to provide them with one way container use.
• Monitor and follow-up Oneway/Cabotage Release, return and generate monthly rental invoice to vendor for rental recovery to the Group
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Responded to customer requests for products, services, and company information.
• Monitor daily inventory status
• Control and communicate with the various vendors / branch offices on one-way free use activities.
• Check and inform Commercial Team or customers of the equipment status in a timely manner.
• Ensure accuracy of physical inventories, stocks in depot and system’s record.
• Responsible to verify leasing invoices, associate depot invoices and empty repositioning related charges invoices.

• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Delivered clerical support by handling range of routine and special requirements.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Collaborated in professional team to solve workflow issues.
• Achieved management recognition by designing and implementing special project during internship.
• Maximized productivity by analyzing protocols and identifying areas for improvement.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.

• Wharfage ship duties
• Conduct identification checks against passengers before entering the cruise ship
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Escalated incidents to next level to remain compliant with company's standards and procedures.
• Collaborated with demonstration team to engage large crowds.

• Cleaning and Packing of in-flight entertainment equipment e.g Headphones and Earpiece
• Preparing of in-flight amenities such as Newspaper and Magazines
• Labelling of flight numbers onto carts
• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Reviewed orders by inspecting labeling, packaging and contents.
• Completed daily orders with expert picking and packing of shipments.
• Minimized waste and reduced volume of packaging materials used to prepare shipments.