Tarun Singh Kanwar
NEW DELHI
Overview
9
9
years of professional experience
Work History
DUTY MANAGER
Novotel Convention Centre Hyderabad
07.2023 - Current
- Handling of guest queries, complaints and request as part of daily Operations.
- Keep track of monthly, quarterly and yearly goals.
- Handle & follow up for Pay Masters.
- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's.
- To be responsible for front office operation during the absence of Front Office Manager (HOD).
- To be responsible for Night Audit Reports & EVAL PACK.
- Handling group billing, cashiering and individual guest billing procedures
- Guest comment analysis & VOG & TRUST YOU.
- Assigns and Approves Duty roster for all Front desk staffs.
DUTY MANAGER
TAJ MADIKERI RESORTS & SPA
COORG , KARNATAKA
10.2022 - Current
- Handling of guest queries, complaints and request as part of daily Operations.
- Keep track of monthly, quarterly and yearly goals.
- To be responsible for front office operation during the absence of Front Office Manager (HOD).
- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
- To be responsible for Night Audit Reports.
- Handling group billing, cashiering and individual guest billing procedures.
- Manage FIT / VVIPS guest movement and orientation of guest room.
- Check Registration Cards and C- Form.
- Handle follow up for Pay Masters.
- Guest comment analysis.
- Assigns and Approves Duty roster for all Front desk staffs.
TEAM LEADER
FAIRMONT JAIPUR
JAIPUR
09.2019 - 09.2022
- Handling day-to-day operations of Front Office
- Dealing with all guest queries and achieving maximum guest satisfaction
- Handling of guest queries, complaints and request as part of daily Operations
- Handling group billing, cashiering and individual guest billing procedures
- Manage FIT / VVIPS guest movement and orientation of guest room
- Handling group check in and check out
- Create Heartiest moments for FITs (Accor Innovation)
- Manage FOREX, FO Cash Float and give proper handover
- Make walk-in reservations
- Check Registration Cards and C- Form
- Handle follow up for Pay Masters
- Handling Concierge Queries
- Informing guest about attractions in the city and planning itinerary for the stay
- Managing guest transportation and its charges
- Guest comment analysis
- Making roaster for associates & Intern.
FRONT OFFICE EXECUTIVE
FAIRMONT JAIPUR
JAIPUR
09.2018 - 08.2019
- Handling day-to-day operations of Front Office
- Manage FIT / VVIPS guest movement and orientation of guest room
- Handling group check in and check out
- Create Heartiest moments for FITs (Accor Innovation)
- Manage FOREX, FO Cash Float and give proper handover
- Make walk-in reservations.
- Handling Concierge Queries
- Informing guest about attractions in the city and planning itinerary for the stay
- Managing guest transportation and its charges.
ACTIVITY COORDINATOR FRONT OFFICE
FAIRMONT JAIPUR
JAIPUR
04.2017 - 08.2018
- Dealing with all guest queries and achieving maximum guest satisfaction
- Handling of guest queries, complaints and request as part of the daily operation
- Guest comment analysis
- Conduct Adult and Children’s Activities
- Conduct special events such as holiday’s parties, pool parties or events etc
- Possess very good customer service skills & good judgement
- Ability to work well with others.
EMERGENCY COMMUNICATION OFFICER
FORTIS HEALTHCARE
03.2015 - 06.2016
- To coordinate between the patients and the doctors or any department if in case any problem faced by the patients
- Handling Backend Operations
- Receiving emergency calls, emails and providing emergency support to the patient
- Coordinating with the hospital and arranging the doctor team
- Handling the data of the service users
- Handling the drugs and equipment’s required in the ambulances
- Controlling and commanding the paramedics for better results
- Maintaining the patient care reports, quality of services and taking feedbacks.
REWARDS &
RECOGNITIONS
- Manager of the Month Jan 2024 at Novotel Convention Centre Hyderabad.
- Departmental Trainer
- Butlers Training from Heilbron International Butler Training at Fairmont Jaipur,
- Star Performer in Quarter 3 year 2020, Front of the House at Fairmont Jaipur
- I am part of Emergency Response Team during COVID-19 pandemic
- I was appointed Butler for Rajasthan CM Mr Ashok Gehlot during the stay of AICC
- All India Congress Committee
- I was a very frequent name on trip advisor reviews at Fairmont Jaipur
- Handled the most important weddings at Fairmont Jaipur and was exceptional in handling all Mice Events
- Star of the Month August 2019, Front of the House at Fairmont Jaipur
- Achieved appreciation certificate for creating heartiest moment during GM’s Meet & Sale and Marketing Meet 2018
- Star of the Month September 2017, Front of the House at Fairmont Jaipur
- Active participant and volunteer in almost all aspect
- As someone with exceptional leadership qualities, nominated as Class Representative, a position that held responsibility in bridging the communication gap between my mates.
Education
12TH -
CBSE Borad
01.2010
10TH -
CBSE Borad
01.2008
MBA - Sales & Marketing and HR
Swami Vivekanand Subharti University
Bachelor of Arts - English
BoradBoradSubhartiSwami VivSubhartiSubharti University
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
Skills
- Front Office Operations
- Business Awareness
- Illustration of Quality Operations
- Liaison/Coordination
- Team Management
- Customer retention
- Always owed with “can-do spirit”
- Decision-making leadership, acceptance of responsibility and evidence of team-work
- Quick learner, resourceful, productive, and with good sense of Comprehensive problem solving abilities
- Hard worker while creative
- Able to work independently, as a part of team, able to vaporize and grasp new things quickly
Timeline
DUTY MANAGER
Novotel Convention Centre Hyderabad
07.2023 - Current
DUTY MANAGER
TAJ MADIKERI RESORTS & SPA
10.2022 - Current
TEAM LEADER
FAIRMONT JAIPUR
09.2019 - 09.2022
FRONT OFFICE EXECUTIVE
FAIRMONT JAIPUR
09.2018 - 08.2019
ACTIVITY COORDINATOR FRONT OFFICE
FAIRMONT JAIPUR
04.2017 - 08.2018
EMERGENCY COMMUNICATION OFFICER
FORTIS HEALTHCARE
03.2015 - 06.2016
REWARDS &
RECOGNITIONS
12TH -
CBSE Borad
10TH -
CBSE Borad
MBA - Sales & Marketing and HR
Swami Vivekanand Subharti University
Bachelor of Arts - English
BoradBoradSubhartiSwami VivSubhartiSubharti University
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
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