Tarun Kumar Jhabak M
Vice President
Kuala Lumpur,Kuala Lumpur
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans and improving operations. Skilled in SRE production support, financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Proven track record of success leading and growing organizations. Strong background in SRE production support, financial management and team development. Skilled in identifying opportunities and implementing practical operational and IT strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
21
21
years of professional experience
9
9
Certifications
Work History
VP, Wealth Management
Standard Chartered Global Business Services Sdn. B
Malaysia
09.2016 - Current
- Handling portfolio of USD 8 million budget with team strength of 25
- Delivered Site Reliability Engineering framework for team increasing efficiency by 20%.
- Defined service transition framework for team.
- Achieved cost savings of USD 5.17 million through supply chain optimization efforts such as strategic sourcing initiatives.
- Contributed to organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Front ended regulatory audits and managed risks
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities
- Created succession plans to provide continuity of operations during leadership transitions.
AVP, Private Banking
Standard Chartered Global Business Services Pvt. L
Chennai, India
01.2005 - 08.2016
- Handling portfolio of USD 4 million budget with team strength of 12
- Delivered various initiatives thereby delivering efficiency of 15%.
- Achieved cost savings of USD 1 million through cost optimization opportunities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Contributed to regulatory audits and managed risks
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities
- Created succession plans to provide continuity of operations during leadership transitions.
- Optimized financial performance through effective budget management and cost control measures.
- Maintained compliance with company policies by implementing risk mitigation measures and maintaining accurate documentation.
Customer Care Executive
Maples ESM Technology Limited
Chennai, India
06.2004 - 12.2004
- Managed over 100 customer enquiries per day to support their Information Technology needs with positive attitude and focus on customer satisfaction.
- Had resolution rate of over 40% in first attempt
- Specialized in managing operating system, server management and networks
- Served as key point of contact for escalated issues, diffusing tension and ensuring prompt resolution
Executive
CCMC
Chennai, India
12.2002 - 05.2004
- Managed marketing and customer account operations efficiently.
- Increased customer intake by 10% for learning offerings
- Designed materials and reports which helped in building strategies, increasing revenue, and effectively targeting new clients.
Education
Master of Computer Applications - Information Technology
Annamalai University
India 06.2003 - May 2006
Skills
Operational management
Office Management
Decision-Making
Team Collaboration
Change Management
Training and Development
Written Communication
Effective Communication
Analytical and Critical Thinker
Approachable leader
Service Delivery Oversight
Operational leadership
Certification
DevOps SRE Practitioner
Timeline
VP, Wealth Management
Standard Chartered Global Business Services Sdn. B
09.2016 - Current
AVP, Private Banking
Standard Chartered Global Business Services Pvt. L
01.2005 - 08.2016
Customer Care Executive
Maples ESM Technology Limited
06.2004 - 12.2004
Master of Computer Applications - Information Technology
Annamalai University
06.2003 - May 2006
Executive
CCMC
12.2002 - 05.2004