Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Taro Wong

Taro Wong

Singapore

Summary

Dynamic and results oriented Relationship Manager with more than 4 years experience in the logistics IT industry. Proficient in the Warehouse & Transport Management solution.

Overview

5
5
years of professional experience

Work History

Sales Manager

Aik Lee Solutions Pte Ltd
07.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.

Relationship Manager

KEYfields Pte. Ltd.
11.2023 - 07.2024
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand their needs and proposing suitable solutions that fit the requirements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Stayed current on company offerings and industry trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.

Country Manager

KEYfields Pte. Ltd.
11.2022 - 11.2023
  • Gathered information on competitor activities and market trends to enhance strategic decision-making.
  • Researched Bangkok market trend thoroughly to adapt sales strategies accordingly.
  • Improved marketing to attract new customers and promote business.
  • Recruited, trained, and coached 5 - member team to support company growth.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Senior Business Analyst

KEYfields Pte. Ltd.
01.2022 - 11.2022
  • To understand clients’ warehouse & transport operational process flow & identify the
    pain points & area of improvement.
  • Draft the business blueprint which consist of the “to-be” process after system
    implementation.
  • Create User Manual for User Training Session.
  • Managing project timelines, deliverables, client relationship & expectations
    Identifying, tracking & communicating progress, milestones, deliverables & issues.
  • Working closely with technical teams to ensure towards smooth delivery of solutions
    Implemented various system & solutions to the different sectors & industries:
    1. 3PL Warehouse
    2. E-Commerce Distribution & Fulfilment Warehouse
    3. Bonded & Licensed Warehouse
    4. Automated Warehouse (AMR. ASRS, VLM)
    5. Transport Distribution & Last Mile Delivery
    6. Container Haulage/Trucking

Relationship Executive

KEYfields Pte. Ltd.
10.2019 - 12.2021
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed, updated and maintained database of existing and potential customers in CRM.
  • Generated new business leads through direct customer engagement.
  • To understand clients’ requirements and needs in the warehouse & transport
    operation and to showcase how KEYfields’ Warehouse Management System (iWMS)
    & Transport Management System (iTMS) is able cater to the needs.
  • Identified different sales channels in the logistics industry to increase revenue growth
    such as Singapore Logistics Association (SLA), Singapore Transport Association (STA),
    etc..
  • Closed high-ticket integrated solutions to clients and achieved more than one million
    SGD in sales.
  • To establish and maintain relationships with key clients and partners through
    partnership programs

Education

GCE Ordinary Level - Singapore -

St Hilda's Secondary School
Tampines
01.2010

Skills

  • Sales Negotiation
  • Business Solutioning
  • Project Planning
  • Account / Relationship Management
  • Business Development & Forecasting
  • Project Management
  • Leadership
  • Communications
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Time Management
  • Customer Service
  • Learning Agility
  • Listening Skills
  • Negotiation
  • Networking
  • Interpersonal Skills
  • Technical Writing
  • Sales Presentation

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Sales Manager

Aik Lee Solutions Pte Ltd
07.2024 - Current

Relationship Manager

KEYfields Pte. Ltd.
11.2023 - 07.2024

Country Manager

KEYfields Pte. Ltd.
11.2022 - 11.2023

Senior Business Analyst

KEYfields Pte. Ltd.
01.2022 - 11.2022

Relationship Executive

KEYfields Pte. Ltd.
10.2019 - 12.2021

GCE Ordinary Level - Singapore -

St Hilda's Secondary School
Taro Wong