Dynamic and results oriented Relationship Manager with more than 4 years experience in the logistics IT industry. Proficient in the Warehouse & Transport Management solution.
Overview
5
5
years of professional experience
Work History
Sales Manager
Aik Lee Solutions Pte Ltd
07.2024 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Relationship Manager
KEYfields Pte. Ltd.
11.2023 - 07.2024
Built and maintained relationships with new and existing clients while providing high level of expertise.
Communicated regularly with clients to understand their needs and proposing suitable solutions that fit the requirements.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Stayed current on company offerings and industry trends.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed and maintained strong working relationships with professionals within assigned territory.
Negotiated prices, terms of sales and service agreements.
Country Manager
KEYfields Pte. Ltd.
11.2022 - 11.2023
Gathered information on competitor activities and market trends to enhance strategic decision-making.
Researched Bangkok market trend thoroughly to adapt sales strategies accordingly.
Improved marketing to attract new customers and promote business.
Recruited, trained, and coached 5 - member team to support company growth.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Senior Business Analyst
KEYfields Pte. Ltd.
01.2022 - 11.2022
To understand clients’ warehouse & transport operational process flow & identify the
pain points & area of improvement.
Draft the business blueprint which consist of the “to-be” process after system
implementation.
Working closely with technical teams to ensure towards smooth delivery of solutions
Implemented various system & solutions to the different sectors & industries:
1. 3PL Warehouse
2. E-Commerce Distribution & Fulfilment Warehouse
3. Bonded & Licensed Warehouse
4. Automated Warehouse (AMR. ASRS, VLM)
5. Transport Distribution & Last Mile Delivery
6. Container Haulage/Trucking
Relationship Executive
KEYfields Pte. Ltd.
10.2019 - 12.2021
Investigated and resolved customer complaints to foster satisfaction.
Developed, updated and maintained database of existing and potential customers in CRM.
Generated new business leads through direct customer engagement.
To understand clients’ requirements and needs in the warehouse & transport
operation and to showcase how KEYfields’ Warehouse Management System (iWMS)
& Transport Management System (iTMS) is able cater to the needs.
Identified different sales channels in the logistics industry to increase revenue growth
such as Singapore Logistics Association (SLA), Singapore Transport Association (STA),
etc..
Closed high-ticket integrated solutions to clients and achieved more than one million
SGD in sales.
To establish and maintain relationships with key clients and partners through
partnership programs
Education
GCE Ordinary Level - Singapore -
St Hilda's Secondary School
Tampines
01.2010
Skills
Sales Negotiation
Business Solutioning
Project Planning
Account / Relationship Management
Business Development & Forecasting
Project Management
Leadership
Communications
Teamwork
Adaptability
Problem-Solving
Time Management
Customer Service
Learning Agility
Listening Skills
Negotiation
Networking
Interpersonal Skills
Technical Writing
Sales Presentation
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Sales Manager
Aik Lee Solutions Pte Ltd
07.2024 - Current
Relationship Manager
KEYfields Pte. Ltd.
11.2023 - 07.2024
Country Manager
KEYfields Pte. Ltd.
11.2022 - 11.2023
Senior Business Analyst
KEYfields Pte. Ltd.
01.2022 - 11.2022
Relationship Executive
KEYfields Pte. Ltd.
10.2019 - 12.2021
GCE Ordinary Level - Singapore -
St Hilda's Secondary School
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