Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tarlochan (Tarlo) Gill

Driving Customer Success, One Account At A Time

Summary

Experienced Key Account Manager dedicated to driving customer success and fostering strong relationships in tech-driven, multicultural environments. Skilled at addressing and solving customer challenges, using analytical and technical expertise to unlock new business opportunities. Recognized for adaptability, self-motivation, and a steadfast commitment to exceeding expectations with consistent results.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Strategic Key Account Manager

Singapore Post
10.2021 - 03.2025
  • Manage cross-functional projects spanning technology, commercial, and operations
  • Engage stakeholders to meet tight deadlines and drive strategic business initiatives that won us over 50% of wallet share of specific customers
  • Oversee a SGD$10M portfolio, growing ARR through up-sell and cross-sell initiatives
  • Lead key accounts (Nike, Adidas, Shopee, Amazon), conducting regular business reviews to share our performance and SLAs of 95%
  • Drive market expansion, targeting SMEs & MNCs for international and domestic growth of over 30%

Territory Sales Manager (ASEAN)

Right-Hand Cyber Security
02.2020 - 09.2021
  • Expanded accounts across Singapore, Malaysia, and Australia, targeting SMEs, fintech, and enterprises
  • Managed full sales cycle, selling cybersecurity solutions via direct and channel partners
  • Led customer demos & solutioning, using MEDDIC in HubSpot to drive conversions
  • Influenced product roadmap through customer insights and market research
  • Engaged C-level stakeholders, closing 2-3 deals monthly with a strong pipeline

Sales Manager

Horangi Cyber Security
07.2018 - 01.2020
  • Closed $561K in sales, exceeding a $500K target
  • Set company records – Fastest sale ($28K in 30 days), most deals in a month (5), 100% close rate
  • Managed key accounts across Singapore, Malaysia, and Australia
  • Drove new business through LinkedIn outreach, networking, and C-level engagement
  • Led full sales cycle – lead gen, pitching, demos, negotiations, and procurement
  • Optimized pipeline using HubSpot CRM, Slack, Zapier, and GSuite

Sales Manager

Tech in Asia
12.2016 - 06.2018
  • Closed ~$350K in recruitment sales | Top Sales Person (2017)
  • Launched & refined the Jobs recruitment portal (View)
  • Developed recruitment processes & secured job placements for startups & SMEs
  • Drove new business via LinkedIn outreach & industry events
  • Ensured brand consistency through collaboration with Marketing & Events

Solutions Manager

Gillqode
08.2015 - 12.2016
  • Sourced clients for custom web & mobile app development
  • Developed strategic plans aligning apps with business objectives
  • Managed project timelines & resource allocation for on-time delivery
  • Liaised with stakeholders (clients, sponsors, developers) for seamless execution

Technical Specialist

Centre for Strategic Infocomm Technologies
10.2014 - 08.2015
  • Conducted system performance analysis on large-scale infocomm systems to ensure optimal efficiency and reliability.
  • Developed operational metrics & reports, providing management with data-driven insights for informed decision-making.
  • Automated security hardening, reducing reliance on vendors and strengthening server infrastructure.
  • Executed batch jobs & user-focused enhancements to improve system efficacy and streamline operations.
  • Provisioned and configured servers & end-user devices, optimizing system setup and deployment.

Education

BSc - Information Systems Management, Corporate Communications

Singapore Management University
Singapore
08.2010 - 07.2014

Skills

Client Relationship Management

Client relationship building

Account management

Business development

Account development

Account retention

Revenue generation

Client needs assessment

Customer rapport

IT support

Client onboarding

Account servicing

Customer engagement

Personal Information

Nationality: Proud Singaporean 🇸🇬
National Service: 2008 - 2010 (Mission Complete!)
Languages: Fluent in English, Mandarin, and Basic Malay (enough to order food!)
Passionate football fanatic ⚽️ with a curious mind that’s always asking 'Why?'


Timeline

Strategic Key Account Manager

Singapore Post
10.2021 - 03.2025

Territory Sales Manager (ASEAN)

Right-Hand Cyber Security
02.2020 - 09.2021

Sales Manager

Horangi Cyber Security
07.2018 - 01.2020

Sales Manager

Tech in Asia
12.2016 - 06.2018

Solutions Manager

Gillqode
08.2015 - 12.2016

Technical Specialist

Centre for Strategic Infocomm Technologies
10.2014 - 08.2015

BSc - Information Systems Management, Corporate Communications

Singapore Management University
08.2010 - 07.2014

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Tarlochan (Tarlo) GillDriving Customer Success, One Account At A Time