TAN WEI SAN SANDRA

• Create Awareness through networking,.
• Liaising between Agency including individual Financial Professional and Company.
• Handling of Internal and External Clients
• Resolve customer complaints quickly and effectively.
• Attending Financial events on behalf of company.
• Assist Company on promotion campaign,.
• Conducting business reviews to ensure clients satisfaction create opportunities for sales team to further business expansion.
• Undertaking general administration roles.
• After sales follow-up, service recovery.
• Organizing and storing paperwork, documents and computer-based information.
• To develop and implementing new leads generations
• Purchasing (administrative) of policies.
• Developed monthly summaries to assess each client's participation level and determine targets for follow-up plans.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Networked with business leaders and executives to identify clientele within local community.
• Educated clients on their options for informed decisions making.

Still on-going (partime mostly)

• Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
• Provided product samples, coupons and informational brochures to persuade people to buy products.
• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Participated in baby fairs (S26, Nan, Enfagrow..etc), wine fairs (Octopus Group, Display concept, Cordorniu) , designated products roadshows (Milo , Magic Clean, Auric Promo Roadshow..etc)
• Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events.
• Keeping the demonstration area tidy and well stocked with products, samples, and/or literature.
• Demonstrating the features of a product or service to potential customers.
• Employing interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessary.
• Answering any questions potential customers might have about a product or service.
• Recording sales.

• Accomplishes staff results by communicating job expectations; planning, monitoring, and collating appraising job results to Director's evaluation; coaching, counseling, and disciplining employees; assist other department to develop, coordinate, and updating of policies and procedures.
• Assist Director doing recruitment and selection, orientation, and training employees; maintaining safe, secure, and legal work environment; developing personal growth opportunities.
• Establishes strategic goals by gathering pertinent business, financial service, and operations information to Director and other department.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
• Handling weekly sales meetings with team to assure meeting monthly sales target.
• Collaborating with Financial Firms' Director to work on campaigns.
• Undertaking general administration roles.
• After sales follow-up, service recovery.
• Organizing and storing paperwork, documents and computer-based information.
• To Manage current projects and campaigns.
• To develop and implementing new leads generations.
• Purchasing (administrative) of policies.

• Greeted customers and determined their needs and wants.
• Discussed type, quality and number of merchandise required for purchase.
• Recommended merchandise based on individual requirements.
• Advised customers on utilization and care of merchandise.
• Provided advice to clients regarding particular products or services.
• Explained use and advantage of merchandise to customers.
• Answered customers' queries and concerns.
• Demo presentation and maintenance on products
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
• Prepared sales contracts and accepted payment through cash, cheque and credit card.
• Maintained sales records for inventory control.

• Assist in processing incoming emails / mails as tasked by management.
• General Receptionist duties (welcome & receiving guests, serve simple hot beverages to guests and management).
• Processing of material summaries, weekly meeting reports, office attendance records.
• Filing of invoices from various vendors and contractors.
• Assist office managers (procurement, project, sales, administration, general affairs etc.) in daily office works as required (preparing simple excel spreadsheets or Word documents, etc).
• Raise requisitions for materials/equipment to purchasing and ensure that full description of items is recorded.
• Ad-hoc duties tasked by management.
• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Arranged corporate and office conferences for company employees and guests.
• Provided complete meeting support, including materials preparation and notes or minute taking.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Marketing Dept

• Planning, coordinating, follow-up appointments and schedules.
• Gifts inventory management.
• Membership management.
• Logistic management pre and after events, on site operations and provide support to management operation.
• Make site visits, manage on-site events and ad-hoc duties as assign.
• Liaise with vendors and sponsors.
• Ad-Hoc duties.
• Events done : CTC Travel Fair , Roadshow and NATAS Fair 2010 and 2011.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

Ticketing/Admin Sales Support/Long short Haul Tour Consultant

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.Sell packaged tours.
• After sales follow-up; sales recovery.
• Tour leading.
• Long/Short haul backup.
• Meeting sales targets.
• Handling customer orders and payments;.
• Undertaking general administration;.
• Using and updating IT skills, since information on holiday packages and bookings is usually accessed via internal network; OB system.
• Computer literate.
• Organizing displays of promotional material.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Developed regular clientele base due to excellent listening and research skills and keen understanding of travel budgets..
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Research, prepare information on the material of the product.
• Drafting conceptual plans and game systems, and drawing up new Projects.
• Prepare presentation documents for in-house staff and external clients.
• Host speaker of the promotion and game.
• Products Done : 3M.

• Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events.
• Keeping the demonstration area tidy and well stocked with products, samples, and/or literature.
• Demonstrating the features of a product or service to potential customers.
• Employing interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessary.
• Answering any questions potential customers might have about a product or service.
• Recording transactions and stock levels.
• Generating reports that outline customers’ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various events.
• Staying up to date with product or service features.
• Products done; Laurier Sanitary, Magic Clean, Attack washing powder, 3M products…etc.

• Planning Coordinate appointments and schedules.
• Make site visits, manage on-site events and other duties as assign.
• Liaise with vendors and propose new ideas to improve the events.
• Events done : Toblerone Christmas Project/ 3M product Roadshow.

• Administering course evaluation and maintaining student records in database.
• Selection & purchasing of course materials and equipment, as required, and processing invoices.
• Maintaining good communication and rapport with parents and students,.
• Recruitment & selection of tutors.
• Housekeeping and keeping Centre neat and tidy
• Schedule Coordination for in-house tutor and also rentals for rooms for other ad-hoc activities.
• Availability : Immediately after notice period of 6 weeks.