Tan Wei Hong Tan
Overview
11
11
years of professional experience
Work History
Sales Assistant
Zenterra Lighting
Singapore
07.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Senior Sales Executive
Taka Jewellery Pte Ltd
Singapore
06.2015 - 05.2024
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Human Resources Clerk
Pacific Alor Star Mall
Malaysia
06.2014 - 12.2014
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Watch Repairman
GS Time Training
Malaysia
11.2013 - 06.2014
- Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
- Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
- Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
- Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
Education
SMK St Michael
Malaysia10.2013
Skills
- Sales Development
- Client Relationship Management
- Negotiation expertise
- Relationship selling
Languages
Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Intermediate (B1)
Timeline
Sales Assistant
Zenterra Lighting
07.2024 - Current
Senior Sales Executive
Taka Jewellery Pte Ltd
06.2015 - 05.2024
Human Resources Clerk
Pacific Alor Star Mall
06.2014 - 12.2014
Watch Repairman
GS Time Training
11.2013 - 06.2014
SMK St Michael