Overview
Work History
Education
Skills
Languages
Timeline
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Tan Wei Hong Tan

Tan Wei Hong Tan

Overview

11
11
years of professional experience

Work History

Sales Assistant

Zenterra Lighting
07.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Senior Sales Executive

Taka Jewellery Pte Ltd
06.2015 - 05.2024
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.

Human Resources Clerk

Pacific Alor Star Mall
06.2014 - 12.2014
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Watch Repairman

GS Time Training
11.2013 - 06.2014
  • Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
  • Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
  • Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
  • Enhanced repair quality by utilizing proper tools and techniques in a timely manner.

Education

SMK St Michael
Malaysia
10.2013

Skills

  • Sales Development
  • Client Relationship Management
  • Negotiation expertise
  • Relationship selling

Languages

Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Intermediate (B1)

Timeline

Sales Assistant

Zenterra Lighting
07.2024 - Current

Senior Sales Executive

Taka Jewellery Pte Ltd
06.2015 - 05.2024

Human Resources Clerk

Pacific Alor Star Mall
06.2014 - 12.2014

Watch Repairman

GS Time Training
11.2013 - 06.2014

SMK St Michael

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Tan Wei Hong Tan