Tanusha sadasing
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SOUTIEN METIER
Orange Business
10.2022 - Current
- Work on Processes definition, improvement and application by team members
- Participate actively in Continuous Service Improvement
- High participation in user and service management, SLA analysis and other relevant activities
- Troubleshoot and resolve incidents escalated and provide Solution for recurring cases as well as corrective action plan
- Maintains technical procedures and updates knowledge base
- Support and coach the newcomers and existing team members
- Creates technical procedures and disseminates the information to the team
- Sustain Training academy and ensure continuous followup of Competency
- Provide Reporting on operational issues to Team Leader
- Technical debriefs with team leader and team members on operational issues
- Assists in smooth transitioning of projects into operations
- Performe weekly and monthly adhoc reporting on DEF activities.
- Contribute to weekly and monthly gatherings focused on DEF activities.
TECHNICAL EXPERT DHD
Orange Business
EBENE
05.2019 - 10.2022
- Provided Technical expertise to team through escalation management
- Actively consolidated and trained new members/peers through technical debrief, workshop, virtual invites and quiz organized for members of FCDC
- Adhoc reporting monthly and operational issues reported for main clients (Credit Agricole and BNNP) towards concerned parties
- was an important stakeholder on team projects Buddy program, DHD Forum and Checklist program
- Identified areas of improvement, analyzed information, and presented solutions to enhance DHD team efficiency.
VPN OWNER
Orange Business
EBENE
07.2013 - 05.2019
- Provided layer 2 and layer 3 network support (including customer facing calls and emails) to currently supporting customers: Heineken, DSM, Anheuser-Busch InBev (AB InBev), AkzoNobel Sourcing bv and KPMG
- Coaching and Mentoring: provide guidance, best practices, assessing and follow up on quality of work through presentations, workshops
- Provided end to end technical project support for current customers
ACQUISITION EDITOR
VDM Publishing LTD
Beau Bassin
01.2009 - 07.2009
- Dealt with Manuscript Authors of Universities to publish and sell their books on Amazon
- Resolved problems, improved operations and provided exceptional service
Education
BEng - Electronic and Communication Engineering
University of Mauritius
Reduit10.2013
Skills
- Technical skills on various platforms (including CISCO)
- Excellent language skills (English and French), spoken and written
- Self-motivated professional
- Excellent work ethic
- Proficient in Power BI and Excel
- Efficient and Detail-Oriented
- Troubleshooting Network Issues
- Good Teamwork
Certification
- Cisco Certified Network Associate (CCNA), passed, 2014
- Cisco Certified Network Professional Routing (CCNP Route, CCNP Switch and CCNP Tshoot), passed, 2015
- Cisco Certified Network Professional Service Provider Edge and Core, passed, 2016
- Juniper Networks Certified Internet Associate, Junos (JNCIA-Junos), attempted, 2017
- Cisco Certified Network Professional Routing (CCNP Tshoot) - CCNP re-certification, passed, 2018
Hobbies and Interests
- Swimming
- Reading books
- Travelling
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Project Managed
- Kaizen
- Health & Safety officer
- Customer Projects
- Buddy Program
Timeline
SOUTIEN METIER
Orange Business
10.2022 - Current
TECHNICAL EXPERT DHD
Orange Business
05.2019 - 10.2022
VPN OWNER
Orange Business
07.2013 - 05.2019
ACQUISITION EDITOR
VDM Publishing LTD
01.2009 - 07.2009
BEng - Electronic and Communication Engineering
University of Mauritius
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