Tan See Bin Tan

A versatile and highly committed Human Resource Practitioner with extensive experience in strategic HR management, talent acquisition, employee relations, staff development, and leadership. Adept at aligning HR initiatives with business goals to drive performance, enhance workplace culture, and foster employee engagement in a dynamic, fast-paced environment.

Recruitment / Talent Acquisition

• Spearheaded two major recruitment drives for the opening of two large-scale retail outlets: Super Tanjung (Super Komtar, 1997) and Sunshine Bukit Mertajam (Suiwah Corp., 2005), ensuring timely and effective staffing to support smooth store operations.
• Played a pivotal role in facilitating key HR processes during the strategic acquisition of Queensbay Mall, contributing to a seamless transition and integration of the workforce (CLM, 2011).
• Led the initiative to establish an in-house Maintenance Division at Queensbay Mall (CLM, 2013), encompassing comprehensive manpower planning, budget allocation, and recruitment efforts to build a skilled and efficient team.

Manpower Planning and Resources Optimization

• Undertook initiative to standardize the shift hours for operational staff at mall level to achieve a better resources management and ensure consistency (CLM, 2017).
• Initiated outsourcing initiative for the Security team to address the manpower issues and reduce the staff costs (CLM, 2018 - ongoing).
• Contributed to CLM Manpower Optimization and Reorganization Project, involving job analysis, creating new JDs for General Managers, Centre Managers, Central Leasing roles, staff reassignment (CLM, 2023).

Talent Management and Succession Planning

• Identified and nurtured talent within the organization who can contribute to a pipeline of future leaders – Successor Identification for Critical Roles (CLM, On-going).
• Launched Assistant Centre Manager Development Programme (CLM, 2014 - On-going).
• Led the job analysis programme and launched the structured Competency Based Job Descriptions (CJDs) with clear line of responsibilities, competencies and requirements (CLM, 2017).

Talent Development & Building Capability

• Directed the CLM Learning & Development portfolio, organizing a range of programs to enhance employees' skills, aligning with the Group's Building Capability Framework, covering Core, Adaptive, Functional, and Digital skills (CLM, On-going).
• Spearheaded CLM Talent and Leadership Development Trainings, including the Self Management Workshops (7 Habits of Highly Effective People) and the Management Leadership Trek - 'L.E.A.D Series' Workshops: Essentials, Accelerate, Excellence (CLM, On-going).
• Organized and coordinated Study Trips to provide Professional Development Opportunities and/or Exposures to Retail Mall Management (CLM, On-going).
• Designed and facilitated in-house development programs to build employees competency and efficiency, i.e. Super Komtar (1997 - 2003) - The Company & You, Today's English, Business Writing, Supervisory Management; CLM (2013 - 2014) - Customer Service Excellence, Practical English Communication.
• Rolled out three Retail Core Competency Development Programmes, i.e. Security (CLM, 2016 ) and Marketing Communications (CLM, 2017), Tenancy Design Management (CLM, 2019 - 2020).
• Launched the first CL Immersion Programme (CIP) in Malaysia with the aim of boosting a stronger sense of belonging and understanding among the newly joined employees (CLM, 2018)
• Encouraged continuous learning and skill development among employees through e-Learning opportunities - Launch of A Date with iCampus Campaign (CLM, Internal, 2013 - 2016), e-LATiH (CLM, External, 2021 - Ongoing).

Employee Relations and Engagement

• Rolled out 1-Week Dedicated Buddy Programme For New Employees (CLM, 2021).
• Launched Customer Service Excellence Award (CLM, 2015), CLM Commendation Awards (CLM, 2021), followed by High-Five Achiever Awards (CLM, 2024) to recognize and reward the contributions and achievements of employees.
• Spearheaded Staff Communications Sessions i.e. CMO-Connect, #HRConnect, to create a more informed, engaged and positive workplace culture (CLM, On-going)
• Organized various Staff Engagement Events to boost employee morale and foster a sense of teamwork and collaboration, e.g. Festive Celebrations & Give-Away, Thematic Events, Staff Video, Management Engagement Meals, Annual Staff Year End Gathering & Team Building (CLM, On-going)
• Published the quarterly HR e-Newsletter, #In Touch. In Tune., with editions for Spring, Summer, Autumn, and Winter (CLM, On-going). Also, published HR e-Newsletter (Special Edition): COVID-19 Because We Care…(CLM, 2021).
• Initiated One-On-One 'Regular Check-Ins'/ Coffee Talks between employees and HR & Managers to discuss progress, challenges, and development opportunities and constructive feedback. Also use these check-ins as a platform for coaching and support (CLM, 2023 - Ongoing).

Efficiency, Digitalization and Employee Experience

• Played a key role in the successful roll out of two new HRIS System in collaboration with SG HRIS teams - CHRIS (CLM, 2011/2012), Workday (CLM, 2022/2023). Acted one of the Change Champions to support the rollout.
• Implemented new initiatives to cultivate digital mindset and enhance employee experience, i.e. publication of HR Policies and Employee Handbook on Staff Intranet Portal "CLICK" Cloud Platform (CLM, 2021), Interactive CL New Staff Orientation (NSO) App for new joiners (CLM, 2021), digitalization of Learning Evaluation Form (CLM, 2021)
• Initiated the Digitalization of Employee Personal Files to streamline and modernize the record-keeping process for better work efficiency (CLM, 2022 - 2024).
• Introduced ‘HR Policy Challenge’ and incorporated it into the #HRConnect to curate a new employee experience and to enable employees to learn and understand HR Policies more interactively (CLM, 2022).
• Launched Genie AI - Policy Whiz to improve search of contents relating to Malaysia HR Policies (CLM, 2024).

Employee Conduct and Disciplines

• Insulated the Company from legal risk by developing and maintaining proper employee misconduct handling and inquiry procedures as well as the formulation of various essential formatted forms. (Super Komtar, 2001, Gurney Plaza 2005 - 2007).
• Upgraded internal employee discipline controls via the establishment of Supervisory Demerit System (Super Komtar, 1998), Lateness Policy. (Suiwah Corp., 2004)

HR Policies, Cultures and Values

• Published the Employee Handbook (Super Komtar - 1997 and 2002, CLM - 2021).
• PIC of HR Policies - Drafted, formalized new policies and reviewed the existing policies from time to time to ensure they are updated (CLM, On-going).
• Appointed as the Culture Champion of Malaysia. Organized Culture Alignment Workshops to build a strong #OneCLI Culture among the team (CLM, 2024).

Sustainability - Workplace Safety and Health

• Spearheaded initiatives to enhance staff awareness of workplace safety which included policies and communication, e.g. COVID-19 Pandemic Prevention, Sexual Harassment, etc. (CLM, On-going)
• Organized impactful training programs aimed at enhancing workplace safety, e.g. EHSMS Briefings, Risk Assessment Essentials, Organizational Emergency Incident Management, Civil Defense Emergency Response Team, Fire Safety & Evacuation, First Aider & CPR Certification. etc. (CLM, On-going);
• Launched three Health and Wellness Campaigns, i.e. 'a HEALTHY you, a BETTER you (CLM, 2015), 'a HEALTHY you, a BETTER you 2.0' (CLM, 2016), ‘Your HEALTH. Your WEALTH (CLM, 2019).
• Organized various health and wellness programs such as Health Talks and Wellness In Motion (Building Resilience & Stress Management) Training (CLM, On-going)
• Contributed positively in various Management and CMO initiatives in battling against the Covid-19 pandemic which include manpower arrangement/deployment during MCO/CMCO/RMCO, precautionary measures, staff engagement and welfare, administration and guidance, etc. (CLM, 2020 - 2022).
• Spearheaded organizational occupational safety and health (OSHA) project via formulation and implementation of various essential policies and procedures.(Super Komtar, 2004)

Compensation and Benefits

• Completed the re-grouping and re-organizing of the entire corporate structure and salary scale for the retail group. (Suiwah Corp., 2004)
• Launched Perfect Attendance Allowance, Cashier Allowance, Security Incentive, Employee Purchase Discount Benefits. (Suiwah Corp., 2004 - 2005)

Others

• Launched a well-received Courtesy Campaign, of which has successfully raised the employees awareness on customer service as well as uplifted the overall stores reputation. (Super Komtar, 1999).
• Supported the Centre Manager to enhance the write-up and PPT slides for Gurney Plaza submission (Gurney Food Hall) in the Inaugural CapitaLand Enterprise Awards 2020 (1st Prize Winner for Customer Experience Category (CLM, 2020).
• Key person who prepared and submitted all entries for external HR Awards, e.g. HR Excellence Awards (Malaysia) 2024 (CLM, 2024).
• Appointed as the Knowledge Management (KM) Champion representing Malaysia and worked with the Singapore project team on the revamp of CapitaLand Staff Intranet from iHub to Click (CLM, 2020).
• Assumed the role of Chairman of the Management Corporation of Queensbay Mall for two terms (CLM, 2017 to 2018, 2021 to 2022).

Lawrence Teh

• Relationship: Former Centre Manager, Gurney Plaza
• Position: TBA
• Company: TBA
• Telephone : +6012-2302380
• Email: TBA

• Gender: Female
• Nationality: Malaysia
• Available: Immediately after notice period of two (2) months
• Expected Monthly Salary: RM16,000