Tan Mei Yu
Summary
Customer-focused retail professional with over 6 years of experience, including team leadership and store management. Known for building genuine customer relationships, delivering personalized service, and leading high-performing teams in fast-paced environments. Strong communication skills, adaptability, and a passion for continuous learning. Currently seeking to bring these strengths into a dynamic retail environment with growth opportunities in customer engagement and innovation.
Overview
5
5
years of professional experience
Work History
Store Manager
The Editor's Market
07.2022 - Current
- Led day-to-day operations in a high-traffic retail environment, ensuring smooth store flow and efficient task delegation
- Built a welcoming store culture and developed lasting customer relationships through tailored recommendations
- Trained and guided retail staff to deliver thoughtful, brand-aligned service, while monitoring performance and supporting development
- Oversaw inventory levels and implemented stock management practices to minimize shortages
- Demonstrated agility in responding to evolving customer needs and operational challenges
Retail Coordinator
Love, Bonito
01.2022 - 06.2022
- Streamlined store operations by implementing efficient procedures and organizational systems.
- Conducted POS system troubleshooting, reducing operational disruptions
- Delivered service and systems training to staff, enhancing team efficiency and service consistency
- Supported customer service by addressing inquiries, resolving issues, and offering recommendations
- Collaborated cross-functionally to identify operational bottlenecks and improve workflows
Retail Operations Executive
Love & Bravery
04.2020 - 04.2021
- Led weekly retail launches and analyzed sales data to meet monthly sales targets
- Supervised a team of 35 staff across warehouse and retail, managing task delegation and development
- Improved operational workflows, reducing inventory inaccuracies and enhancing customer experience
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Managed customer support and online returns, ensuring efficient resolution
Education
Bachelor of Business Management -
RMIT University / Singapore Institute of Management
08-2020
Diploma in Logistics & Operations Management -
Temasek Polytechnic
04-2017
Skills
- Multitasking and organization
- Retail Sales & Operations
- Team Leadership & Staff Training
- Fast-Paced Problem Solving
- Shift scheduling
- Microsoft Office Suite
- Customer Experience & Personalization
- Strong Communication & Interpersonal Skills
Languages
English
Chinese (Mandarin)
Teochew
Timeline
Store Manager
The Editor's Market
07.2022 - Current
Retail Coordinator
Love, Bonito
01.2022 - 06.2022
Retail Operations Executive
Love & Bravery
04.2020 - 04.2021
Bachelor of Business Management -
RMIT University / Singapore Institute of Management
Diploma in Logistics & Operations Management -
Temasek Polytechnic
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