Tan Mei Yu
Summary
Customer-focused retail professional with over 6 years of experience, including team leadership and store management. Known for building genuine customer relationships, delivering personalized service, and leading high-performing teams in fast-paced environments. Strong communication skills, adaptability, and a passion for continuous learning. Currently seeking to bring these strengths into a dynamic retail environment with growth opportunities in customer engagement and innovation.
Overview
5
5
years of professional experience
Work History
Store Manager
The Editor's Market
07.2022 - Current
- Led day-to-day operations in a high-traffic retail environment, ensuring smooth store flow and efficient task delegation
- Built a welcoming store culture and developed lasting customer relationships through tailored recommendations
- Trained and guided retail staff to deliver thoughtful, brand-aligned service, while monitoring performance and supporting development
- Oversaw inventory levels and implemented stock management practices to minimize shortages
- Demonstrated agility in responding to evolving customer needs and operational challenges
Retail Coordinator
Love, Bonito
01.2022 - 06.2022
- Streamlined store operations by implementing efficient procedures and organizational systems.
- Conducted POS system troubleshooting, reducing operational disruptions
- Delivered service and systems training to staff, enhancing team efficiency and service consistency
- Supported customer service by addressing inquiries, resolving issues, and offering recommendations
- Collaborated cross-functionally to identify operational bottlenecks and improve workflows
Retail Operations Executive
Love & Bravery
04.2020 - 04.2021
- Led weekly retail launches and analyzed sales data to meet monthly sales targets
- Supervised a team of 35 staff across warehouse and retail, managing task delegation and development
- Improved operational workflows, reducing inventory inaccuracies and enhancing customer experience
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Managed customer support and online returns, ensuring efficient resolution
Education
Bachelor of Business Management -
RMIT University / Singapore Institute of Management
08-2020
Diploma in Logistics & Operations Management -
Temasek Polytechnic
04-2017
Skills
- Multitasking and organization
- Retail Sales & Operations
- Team Leadership & Staff Training
- Fast-Paced Problem Solving
- Shift scheduling
- Microsoft Office Suite
- Customer Experience & Personalization
- Strong Communication & Interpersonal Skills
Languages
English
Chinese (Mandarin)
Teochew
Timeline
Store Manager
The Editor's Market
07.2022 - Current
Retail Coordinator
Love, Bonito
01.2022 - 06.2022
Retail Operations Executive
Love & Bravery
04.2020 - 04.2021
Bachelor of Business Management -
RMIT University / Singapore Institute of Management
Diploma in Logistics & Operations Management -
Temasek Polytechnic
Similar Profiles
Aarti TomarAarti Tomar
Store Manager at The Editor's MarketStore Manager at The Editor's Market
Jun Yi GohJun Yi Goh
Retail Sales Associate at The Editor's MarketRetail Sales Associate at The Editor's Market
Siti KhadijahSiti Khadijah
Logistics Assistant Supervisor at The Editor's MarketLogistics Assistant Supervisor at The Editor's Market
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile
Chris KeelerChris Keeler
Store Manager at LidlStore Manager at Lidl