Tan Hwee Koon Vivien
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
15
15
Certification
Work History
Store Manager
COURTS
01.2002 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Tourism Management
SHATEC
Singapore10.1995
O Level
Xinmin Secondary School
Singapore1992
Skills
- Mathematical Aptitude
- Inventory Tracking and Management
- Multitasking and Organization
- Order Management
- Store Opening and Closing Procedures
- Leadership Development
- Staff Management
- Documentation
- Shelf Organizing
- Pricing Strategies
- Performance Review
- Budgeting and Cost Control
- Maximizing Profitability
- Leadership
- Profit and Loss
- Customer Relations
- Accurate Cash Handling
- Knowledge of Candidates
- Opening and Closing Procedures
- Team Leadership
- Disciplinary Enforcement
- Bank and Safe Deposits
- Market and Competitor Research
- Staff Supervision
- Safety and Security Enforcement
- Goals and Performance
- Employee Motivation
- Customer Service
- Sales Professional
- P&L Administration
- Staff Training
- Improve Performance
- Manage Operations
- Time Management
- Store Displays
- Product and Service Sales
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Security System Monitoring
Certification
Cultivate Workplace Relationships and Diversity
Lead Team Leaders to Develop Business Strategies and Governance Management
Demonstrate the Service Vision
Work Effectively in the Retail Environment
Perform Stock Control Operations
Provide Advice on Electrical and Electronic Products
Sell Products and Services
Apply Security Practices
Comply with Workplace Safety and Health Policies and
Procedures
Handle Merchandise Display
Interact with Customers
Maintain Professional Image
Perform Product Demonstration
Provide Advice on Furniture Products
Sell Products and Services
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Store Manager
COURTS
01.2002 - 10.2022
Tourism Management
SHATEC
O Level
Xinmin Secondary School
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