Summary
Overview
Work History
Skills
Certification
Timeline
Generic

TANGLIBEN CATHERINE PALMA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Licensed Healthcare Agent

Maxicare Healthcare
08.2019 - 01.2024
  • Improved client satisfaction by providing knowledgeable and efficient healthcare services.
  • Assisted clients in selecting appropriate healthcare plans based on individual needs and preferences.
  • Developed strong relationships with clients through attentive service and consistent follow-up, fostering long-term retention rates.
  • Met with customers to provide information about available products.

Financial Advisor

Pru Life UK
07.2017 - 08.2018
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Retail Sales Executive

Valiram Group
12.2010 - 06.2016
  • Boosted sales by implementing effective product displays and engaging customers in conversation.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Sales Executive

VOMFASS Pte Ltd.
07.2009 - 08.2010
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentation.
  • Developed and implemented account management plans to establish customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer Service Associate

Royal Sporting House
10.2006 - 07.2009
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.

Skills

  • Follow-up skills
  • Healthcare regulations
  • Client needs analysis
  • Client Prospecting
  • Customer Engagement
  • Client Consultations
  • Client Relations
  • Customer Referrals
  • Active Listening

Certification

  • EXELLENT SERVICE AWARD - Singapore Retailers Association (Sliver)
  • Certificate of Excellence E2i, Adam Khoo Learning Group Service Booster Workshop

Timeline

Licensed Healthcare Agent

Maxicare Healthcare
08.2019 - 01.2024

Financial Advisor

Pru Life UK
07.2017 - 08.2018

Retail Sales Executive

Valiram Group
12.2010 - 06.2016

Sales Executive

VOMFASS Pte Ltd.
07.2009 - 08.2010

Customer Service Associate

Royal Sporting House
10.2006 - 07.2009

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TANGLIBEN CATHERINE PALMA