TANGLIBEN CATHERINE PALMA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Agent
Maxicare Healthcare
08.2019 - 01.2024
- Improved client satisfaction by providing knowledgeable and efficient healthcare services.
- Assisted clients in selecting appropriate healthcare plans based on individual needs and preferences.
- Developed strong relationships with clients through attentive service and consistent follow-up, fostering long-term retention rates.
- Met with customers to provide information about available products.
Financial Advisor
Pru Life UK
07.2017 - 08.2018
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Retail Sales Executive
Valiram Group
12.2010 - 06.2016
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Sales Executive
VOMFASS Pte Ltd.
07.2009 - 08.2010
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentation.
- Developed and implemented account management plans to establish customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Associate
Royal Sporting House
10.2006 - 07.2009
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Skills
- Follow-up skills
- Healthcare regulations
- Client needs analysis
- Client Prospecting
- Customer Engagement
- Client Consultations
- Client Relations
- Customer Referrals
- Active Listening
Certification
- EXELLENT SERVICE AWARD - Singapore Retailers Association (Sliver)
- Certificate of Excellence E2i, Adam Khoo Learning Group Service Booster Workshop
Timeline
Licensed Healthcare Agent
Maxicare Healthcare
08.2019 - 01.2024
Financial Advisor
Pru Life UK
07.2017 - 08.2018
Retail Sales Executive
Valiram Group
12.2010 - 06.2016
Sales Executive
VOMFASS Pte Ltd.
07.2009 - 08.2010
Customer Service Associate
Royal Sporting House
10.2006 - 07.2009
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