Tang Yi Ting
Summary
Dynamic and empathetic professional with a proven track record in enhancing customer and student experiences at Chuan Hong Seng and PCF Sparkletots Preschool. Excelled in developing strong relationships through exceptional customer service and support for special needs, achieving notable improvements in client and student satisfaction. Skilled in gross motor skills development and adept at fostering engaging environments.
Overview
2
2
years of professional experience
Work History
Preschool Teacher's Assistant
PCF Sparkletots Preschool
12.2022 - Current
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacting with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Helped teacher prepare instructional material and displays.
Event Assistant
The Blue Pocket
11.2022 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Responded to inquiries from attendees and addressed any issues or complaints.
Customer Service
Chuan Hong Seng
01.2024 - 06.2024
- Managed customer service inquiries and complaints for customer satisfaction.
- Developed strong relationships with clients through exceptional customer service skills.
- Developed customer service scorecards to measure customer service performance.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
Education
No Degree - Business Service
Institute of Technical Education
2 Ang Mo Kio Drive Singapore 56772002-2025
Skills
- Patience and empathy
- Age-appropriate activities
- Gross motor skills development
- Outdoor play supervision
Timeline
Customer Service
Chuan Hong Seng
01.2024 - 06.2024
Preschool Teacher's Assistant
PCF Sparkletots Preschool
12.2022 - Current
Event Assistant
The Blue Pocket
11.2022 - Current
No Degree - Business Service
Institute of Technical Education
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