Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tang Shenkai

Tang Shenkai

Summary

Proven Table Games Manager with a robust background in hospitality, notably at Tung Lok Heen, where I excelled in enhancing guest experiences and streamlining operations. Skilled in financial reporting and fostering strong team communication, I've significantly improved service delivery by training staff and implementing efficient scheduling, achieving a notable increase in customer satisfaction.

Casino management professional prepared to excel in leadership role. Proven ability to enhance guest satisfaction and uphold gaming standards through effective team management and strategic planning. Reliable and adaptable, excels in fostering teamwork and achieving operational goals.

Capable [Desired Position] with comprehensive background managing table games and ensuring smooth casino operations. Successfully led teams in providing exceptional guest experiences while maintaining compliance with gaming regulations. Demonstrated proficiency in conflict resolution and staff training.

Overview

5
5
years of professional experience

Work History

Table Games Manager

Myself
01.2023 - Current

Restaurant Waiter

Tung Lok Heen
02.2020 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Bartender

Shangri La Hotel
01.2020 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

Singapore Institute of Management
Singapore
03-2025

Skills

  • Strong communication skills
  • Order taking
  • Strong multitasking
  • Financial reporting and analysis
  • Employee training and development
  • Table setting
  • Clear and effective communication
  • Food safety awareness
  • Motivational skills
  • Staff scheduling
  • Cleanliness and hygiene
  • Wine pairing

Languages

English
Chinese (Mandarin)

Timeline

Table Games Manager

Myself
01.2023 - Current

Restaurant Waiter

Tung Lok Heen
02.2020 - 12.2024

Bartender

Shangri La Hotel
01.2020 - 04.2023

High School Diploma -

Singapore Institute of Management
Tang Shenkai