Tang Seow Li Regina
Summary
Diligent with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
27
27
years of professional experience
Work History
Product and Facilities Team Lead
DFS Venture (S) Pte Ltd
07.2021 - Current
- Liaise with relevant functions to co-ordinate timely deliveries of stock
- Manage the acceptance and verification of incoming product
- Ensure that all stock is checked in accordance with standard procedures, any discrepancies are actioned, and confirmations are completed
- Ensure accurate and timely communication is maintained with relevant Distribution and Merchant contacts to ensure ongoing smooth, accurate product flow
- Manage the processing of Reverse Logistics, in an accurate and efficient way
- Control write-offs, damaged, and markdown stock and ensure that accurate, and appropriate documentation is completed and maintained in line with internal policies and external Customs Regulations
- Liaise with store leadership to ensure all aged stock are cleared within appropriate timeframes and GWP’s and PWP’s are always in stock for monthly promotions
- Maintain appropriate and efficient space management of stock rooms
- Manage the support teams to efficiently receive, sort, and co-ordinate efficient and regular replenishment of products on the sales floor
- Liaise with the Inventory Controller for any stock discrepancies and stock takes
- Maintain the security of stock and customer orders from time of purchase to point of collection
- Manage defective product received and liaise and follow up with merchant with proper solution
- Ordering, storage and delivery of distribution supplies including shopping bags and uniform
- Administer PO creation and confirmation with merchant and supplier
- Liaise with store team for forecast and depletion
- Work with Loss Prevention team to ensure proper handling of security issues involving stores and products
- Oversee key control, update, and track alarm codes in all stores to ensure security is not compromised and Administer password management
- Support the Manager in the management of security related enquiries and investigations
- Manage and update all SOPs to ensure compliance with company standards and local regulations
- Ensure all stores' maintenance is carried out efficiency and cost-effectively (e.g., lights, roller shutter etc)
- Liaise with maintenance personnel on schedule for maintenance to ensure tip-top conditions in stores with minimum disruptions to business operations
Sales Team Lead for Tory Burch, Coach, and Furla
DFS Venture (S) Pte Ltd
11.2017 - 06.2021
- Drive sales through effective action plan and improving team productivity
- Carry out effective store operational procedures to facilitate and achieve optimal sell out
- Be a role model for all employees and aligning in company vision
- Support a high energy, positive floor experience for the team
- Excellent team relationship
- Supervise, coach, and communicate regularly with the team on sales and work performance, behaviour, punctuality, grooming and training, on product and brands updates, client telling, and how to provide extra mile customer service/ experiences
- Ensure team compliance with company policies
- Maintain a high standard of product and brand knowledge and ensure the same from the team
- Provide feedback to support the development and execution of merchandise strategy including promotion, seasonal buys
- Maintain floor presentation to meet or exceed brand and company requirements
- Random and yearly stock count
- Stock replenishment and control
- Manage defective items, customers repair, transfer stocks
- Prevent lost and damage stocks
- VM, ensure store display are up to standard
- New store and events set up
Sales Executive for Burberry
DFS Venture (S) Pte Ltd
02.2015 - 11.2017
- Providing excellent customer service
- Drive sales, convert every walk-in customer to buying customer
- Maintain excellent housekeeping for FOH and BOH
- Provide feedback to the management
- Ensure all store operation adhere to SOP
Retail Assistant Manageress
FJ Jonathan (S) Pte Ltd
10.1998 - 12.2005
- Ensure all daily operations goes well and adhere to SOP
- Rostering, to ensure sufficient coverage
Education
Diploma - Business Practice
Singapore Polytechnic
04-2024
Advance Certificate - Retail Operations
Singapore Institute Of Retail Studies (SIRS)
01.2021
Secondary 3 -
Serangoon Secondary School
01.1994
Skills
- Store Operational Management
- Team Management
- Product Management
- Effective Leadership
- Strong Interpersonal Communication Skill
- Diversity and inclusion
- Excel, PowerPoint & Word
- Customer Complaints and Support Resolution
- Coaching and mentoring
- Workplace safety
- Regulatory compliance
- Ability to multi-task and work in fast pace and high pressure environment
Accomplishments
- Employee of the month (By DFS)
- Chairman club Finalist (Prestige recognition by DFS)
- CAG service star award (By Changi Airport Group)
Timeline
Product and Facilities Team Lead
DFS Venture (S) Pte Ltd
07.2021 - Current
Sales Team Lead for Tory Burch, Coach, and Furla
DFS Venture (S) Pte Ltd
11.2017 - 06.2021
Sales Executive for Burberry
DFS Venture (S) Pte Ltd
02.2015 - 11.2017
Retail Assistant Manageress
FJ Jonathan (S) Pte Ltd
10.1998 - 12.2005
Advance Certificate - Retail Operations
Singapore Institute Of Retail Studies (SIRS)
Secondary 3 -
Serangoon Secondary School
Diploma - Business Practice
Singapore Polytechnic
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