Tang Lek Meng
Singapore
Summary
I am a seasoned Information Technology professional with over 20 years of diverse experience, spanning End-User support, Vendor relations, Principal environments, and Start-up companies. Throughout my career, I have consistently demonstrated a hands-on approach, unwavering drive, and exceptional organizational skills, enabling me to successfully manage multiple projects and priorities simultaneously. My commitment to delivering exceptional customer service and unwavering dedication to quality have earned me repeated recognition for outstanding performance in service delivery. I am a firm believer in the power of teamwork and have extensive experience collaborating with regional and in-country teams, as well as cross-functional and cross-organizational groups, to achieve common objectives. Effective communication is a cornerstone of my skill set, with proficiency in both written and verbal English communication. I am adept at conveying complex technical concepts in a clear and understandable manner, ensuring alignment and understanding among all stakeholders. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director, Colleague Experience and Technology APJ/India
VMware Singapore
10.2020 - Current
- Led and managed a team of 40 members responsible for supporting approximately 19,000 colleagues, including corporate and R&D personnel across the APJ and India regions
- Spearheaded a transformative shift from traditional IT support to a colleague-centric approach, significantly improving the overall colleague experience
- Conducted regular cadence calls with regional leadership to gain insights into their priorities and ensure alignment of IT support initiatives with sales and operational excellence goals
- Maintained ongoing communication with the Global IT team to stay informed about new services and tools, gathering colleague feedback and sharing insights to enhance global IT solutions
- Empowered the team to serve as 'Customer Zero' for internal products, facilitating the implementation of new products within the organization and gathering valuable feedback for product refinement before external deployment
- Pioneered the development of a team initiative to share the IT journey story with customers through face-to-face interactions and company events, highlighting the transformation from traditional IT support to a focus on colleague experience
- Facilitated the communication of the regional business vision to the team and played a pivotal role in developing regional projects that aligned with this vision, contributing to regional growth and success
- Successfully managed vendor relationships, overseeing IT service providers across the region to ensure seamless service delivery
- Demonstrated strong financial acumen by forecasting and monitoring annual budgets, optimizing resource allocation to achieve cost-efficiency
- Proactively forecasted and planned for Mobile and Desktop Engineer resources to meet the evolving needs of the APJ region
- Maintained a keen focus on project management, ensuring that all global and regional project implementations adhered to established timelines
- Led the charge on spearheading global projects for global rollout, coordinating efforts and ensuring successful deployments worldwide
- Fostered strong relationships with local leadership to gather feedback and suggestions, actively seeking opportunities for continuous improvement
- Provided executive-level support to VIP colleagues, addressing their IT and business needs with professionalism and efficiency
- Acted as the primary point of contact for all Real Estate and Workplace (REW) projects, including new office setups, office expansions, and office closures
- Demonstrated a commitment to team development by providing guidance and coaching to team members to support their career growth
- Achieved operational excellence within the IT department, consistently meeting and exceeding key performance indicators (KPIs) and operational targets.
Senior IT Manager, APJ
VMware Singapore
07.2016 - 09.2020
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IT Manager, APJ
VMware Singapore
10.2011 - 06.2016
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Senior Desktop Administrator
VMware Singapore
05.2009 - 10.2011
- Managed a team of two Mobile and Desktop Engineers based in China, responsible for providing support to approximately 900 corporate end users from the ASEAN, Greater China, and Korea regions
- Assisted in the successful rollout of global projects within the regions, ensuring adherence to timelines and milestones
- Effectively managed vendor relationships, overseeing IT service providers to ensure seamless service delivery for the region
- Served as the primary point of contact for all Real Estate and Workplace (REW) projects and activities within the region, including new office setups, expansions, and office closures
- Collaborated closely with the Network, Telecom, and Server teams to support local IT requirements, including new build-outs, equipment refresh, and ongoing maintenance
- Spearheaded regional and local projects to enhance company IT capabilities, fostering regional growth and success
- Provided executive-level support to VIP colleagues, addressing their IT needs promptly and professionally.
Desktop Administrator
VMware Singapore
05.2007 - 10.2009
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Technical Analyst, Premier Support
Research IN Motion
01.2007 - 04.2007
- Provided VIP support for high-profile users, ensuring timely and effective resolution of technical issues
- Conducted root cause analysis of BlackBerry solution-related issues for Premier Support customers, utilizing log analysis to diagnose and resolve problems
- Delivered world-class support, reinforcing customer confidence while investigating and resolving issues
- Collaborated closely with development and product management teams to drive continuous improvement of the BlackBerry Enterprise Solution
- Established and maintained strong customer relationships at multiple levels, building credibility and rapport
- Accountable for managing multiple internal projects aimed at achieving strategic business and organizational objectives
- Monitored project activities and addressed resource availability issues, providing expert recommendations for project turnaround
- Proactively managed systems development and implementation for customer migrations, ensuring smooth transitions
- Offered technical assistance with upgrade planning and provided recommendations for hardware and software solutions
- Delivered proactive BlackBerry environment health consultations, optimizing system performance
- Conducted research and authored technical articles for submission to the Technical Knowledge Centre
- Maintained systems in a lab environment to prototype and test BlackBerry software and infrastructure operations and interdependencies
- Played a key role in beta programs, contributing input on feature specifications, supportability, and quality
- Presented at new product launch events as a product expert, effectively communicating complex technical information
- Demonstrated excellent communication skills in various disciplines, including verbal, written, and presentation formats.
Exchange Server Analyst
Research IN Motion
05.2005 - 01.2007
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IT Analyst
ESPN Star Sports
01.2004 - 04.2005
- Performed administration for Windows 2003 Network with over 500 end users
- Maintained Windows 2003 and 2000 server with HA clustering
- Implemented Exchange migration from 5.5 to 2003 server, Design and implement Veritas Netbackup 5.0 Enterprise Server, SAN Media Server, and Client Server
- Designed and implemented Veritas Security System for Netbackup, Maintained Citrix Metaframe XP 1.0 Server
- Designed and Implemented Active Directory Security for Windows and Exchange 2003 Environment.
IT Engineer
Givaduan Singapore Pte Ltd
05.2002 - 12.2003
- Performed administration for Windows NT 4.0 and 2000 network with over 500 local end users and over 100 regional users
- Designed and Developed Service Level Agreement (SLA) for the Regional IT Team
- Provided 2nd Level support to Asia Pacific Helpdesk and Regional IT Team
- Liaised with Asia Pacific Helpdesk on a daily basis for escalating daily tasks to the respective Engineer
- Deployed and Supported In-house Application for Asia Pacific
- Managed a Team of 4 IT engineers.
Senior System Engineer
Moani Singapore Pte Ltd
11.2000 - 12.2001
- Provided Technical support to Sales and Marketing Staff
- Designed network infrastructure and scoped server specifications according to customer requirements
- Drew out proposals for customers
- Planned out timeframes for project implementation using MS Project and ensured project rollout was successful within the timeline
- Gathered customer requirements and feedback to developers for any changes and enhancement
- Coordinated with Global Staff for IT Resource planning and deploying
- Managed a Team of 2 Systems Engineers and 1 Systems Administrator.
Senior System and Network Specialist (Team Lead)
MCSB Systems Pte Ltd
07.1998 - 10.2000
- Provided Network and System consultancy services, Network Traffic Performance Audit project YEAR 2000 Compliance audit project implementation, and customer support for customers
- Managed a team of 3 Systems Specialists from the west zone.
Network Assistant
Allen & Gledhill
07.1996 - 06.1998
- Performed administration for Novell 3.2 network with over 500 local end users
- Maintained the file and printer server
- Implemented off Sites server for Disaster Recovery
- Designed and planned network diagrams for future company expansion.
Education
Master's Degree - Business Administration
Murdoch University
01.2019
Bachelor's Degree - Computing & Information Technology
University of London
01.2000
GCE 'A' Level - Science
Jurong Institute
01.1994
Skills
- Contract Management
- Business Development
- Business Planning
- Business Administration
Certification
- Graduate Certificate in Digital Finance
- Master Certificate Programming on CIO Practices
- ITIL Expert
- AirWatch Certified Enterprise Mobility Expert
- Lean Six Sigma Green Belt
- Project Management Professional (PMP)
- CITM Project Management
- VMware Certified Professional 5 - Data Centre Virtualization
- VMware Certified Professional 5 - Desktop
- VMware Certified Professional 5 - Cloud
- BlackBerry Certified System Administrator
- BlackBerry Certified Server Support Specialist
- BlackBerry Certified Support Specialist
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified System Engineer: Messaging (MCSE)
- CCA for MetaFrame Access Suite 3.0
- Certified CIW Security Analyst
Personal Particulars
Tang Lek Meng, Blk 704, Yishun Ave 5, Singapore, 760704, +65 96518311, tanglm72@gmail.com, Married, Singaporean
Timeline
Director, Colleague Experience and Technology APJ/India
VMware Singapore
10.2020 - Current
Senior IT Manager, APJ
VMware Singapore
07.2016 - 09.2020
IT Manager, APJ
VMware Singapore
10.2011 - 06.2016
Senior Desktop Administrator
VMware Singapore
05.2009 - 10.2011
Desktop Administrator
VMware Singapore
05.2007 - 10.2009
Technical Analyst, Premier Support
Research IN Motion
01.2007 - 04.2007
Exchange Server Analyst
Research IN Motion
05.2005 - 01.2007
IT Analyst
ESPN Star Sports
01.2004 - 04.2005
IT Engineer
Givaduan Singapore Pte Ltd
05.2002 - 12.2003
Senior System Engineer
Moani Singapore Pte Ltd
11.2000 - 12.2001
Senior System and Network Specialist (Team Lead)
MCSB Systems Pte Ltd
07.1998 - 10.2000
Network Assistant
Allen & Gledhill
07.1996 - 06.1998
Master's Degree - Business Administration
Murdoch University
Bachelor's Degree - Computing & Information Technology
University of London
GCE 'A' Level - Science
Jurong Institute
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