Tang Guan Xi
-
Summary
Adaptive and results-driven professional with a background in Business Operations and Psychology from Singapore Polytechnic. Proven experience navigating high-stakes environments at multinational firms like Singtel and Trust Bridge, where I specialized in data integrity, regulatory compliance, and cross-functional coordination. As a Business Co-Founder, I possess a strong entrepreneurial mindset with a track record of securing B2B contracts through strategic client acquisition and relationship management. A former Handball School Team Captain with high emotional intelligence, I excel at leading diverse teams, managing complex logistics, and utilizing data analytics to drive team growth.
Overview
9
9
years of professional experience
1
1
Language
Work History
Operations Manager
KEYIVAS
01.2025 - Current
- Strategic Client Acquisition: Spearhead business development efforts by identifying and securing high-value contracts from corporate organizations and tertiary institutions, contributing to steady revenue growth.
- Account Management & Consultation: Serve as the primary point of contact for a diverse client portfolio, providing expert consultation on apparel specifications, printing techniques, and branding requirements to ensure project alignment.
- Creative Project Coordination: Translate client visions into technical design briefs for the production team, ensuring aesthetic requirements are balanced with manufacturing feasibility.
- Cross-Functional Operations: Collaborate closely with partners to synchronize client timelines with factory production schedules, managing the end-to-end supply chain from initial inquiry to final delivery.
- Market Positioning: Drive brand awareness within the competitive custom apparel industry through targeted outreach and professional relationship management, building a reputation for reliability and quality.
Concierge Assistant
Oasia Resort Sentosa
05.2024 - 10.2024
- Arrival & Departure Management: Coordinate seamless transitions for guests by managing luggage logistics, room orientations, and personalized check-in support.
- Bespoke Guest Services: Act as a primary point of contact for guest inquiries, providing tailored local recommendations and arranging complex transportation requirements.
- Operational Excellence: Execute prompt and professional responses to high-priority guest requests, ensuring all needs are met with a focus on efficiency and discretion.
- Brand Ambassadorship: Maintain a sophisticated and welcoming presence to serve as the face of the establishment, consistently enhancing overall guest satisfaction.
- Logistics Coordination: Oversee the secure handling of guest property and synchronized movement within the facility to maintain a fluid lobby environment.
Business Operations Intern
Trust Bridge Pte. Ltd.
03.2024 - 05.2024
- Employee Records Management: Maintain and audit the digital HRIS database to ensure all personnel data is accurate and up-to-date.
- PDPA Compliance: Guarantee that all employee information is handled and stored according to Personal Data Protection Act guidelines.
- Office Culture & Engagement: Assist in organizing internal team-building events and monthly town halls to foster workplace engagement.
- Technical Data Tracking: Utilize Microsoft Excel and professional HR Information Systems to manage data and streamline workflows.
- Administrative Excellence: Develop professional HR skills by supporting organizational and logistics tasks in a high-stakes environment.
Peoples Operation, Intern
Singtel
09.2023 - 02.2024
- Lifecycle Data Management: Execute the end-to-end creation of new hire profiles within the Human Resource Information System (HRIS), ensuring data integrity from day one.
- HR Governance & Data Audit: Manage and approve employee self-service requests for personal data updates, maintaining high standards of record accuracy and compliance.
- Subsidiary Operational Support: Provide dedicated HR administrative support for NCS, managing cross-entity workflows and ensuring seamless service delivery across the Singtel Group.
- Workplace Analytics: Generate monthly HR reports and data visualizations (charts/graphs) to provide stakeholders with actionable insights into workforce trends.
- Employment Documentation: Authorize and issue formal corporate documents, including Certificates of Employment and Retirement notices, ensuring professional and timely correspondence.
- Cross-Functional Collaboration: Partner closely with Talent Acquisition, Payroll, and HR Business Partners to align operational tasks with broader organizational goals.
Service Crew
Emart24, Nex
12.2022 - 05.2023
- Service Excellence: Delivered high-quality customer service by managing orders with precision and efficiency in a fast-paced environment.
- Conflict Resolution: Professionally addressed and resolved customer concerns on-site, ensuring positive outcomes and maintaining brand reputation.
- Financial Accountability: Entrusted with point-of-sale (POS) operations, accurately processing payments and performing daily cash reconciliations.
- Operational Maintenance: Upheld rigorous standards for cleanliness and organization to ensure a safe and welcoming environment for patrons.
- Proactive Support: Anticipated customer needs and consistently exceeded service targets to drive overall satisfaction and repeat business.
Service Crew
Monster Curry, Waterway Point
11.2020 - 04.2021
- Customer Experience Management: Delivered a seamless, "hassle-free" guest journey by proactively identifying and meeting customer needs.
- Conflict De-escalation: Resolved service disputes with a professional and diplomatic approach, ensuring high levels of guest satisfaction were maintained.
- Food Safety & Hygiene Compliance: Executed all tasks in strict accordance with sanitation and food safety standards to ensure a secure environment for patrons.
- Visual Merchandising & Presentation: Maintained a premium sales environment by assisting in the strategic setup of visual displays and ensuring aesthetic standards were met.
- Client Retention: Directly contributed to increased customer return rates through consistent, high-quality service and personalized engagement.
Service Crew
Pizza Hut, Nex
10.2016 - 12.2016
- Service Recovery Excellence: Professionally mediated and resolved consumer disputes, turning potential negative experiences into positive outcomes through diplomatic communication.
- Customer Journey Optimization: Dedicated to providing a "frictionless" and stress-free environment, ensuring a high-quality end-to-end guest experience.
- Stakeholder Satisfaction: Demonstrated a strong commitment to organizational service standards by consistently exceeding customer expectations and building brand loyalty.
- Interpersonal Communication: Leveraged advanced soft skills to engage with a diverse clientele, maintaining a professional and polite demeanor under high-pressure service conditions.
Education
Diploma - Human Resource With Psychology
Singapore Polytechnic
Singapore02.2024
O-level Certificate - undefined
Bowen Secondary School
Singapore12.2020
Skills
Advanced Data Management (Excel): Pivot tables, VLOOKUP/XLOOKUP, and data visualization (charts) for HR reporting and business tracking
HRIS & Digital Literacy: Experienced in managing employee lifecycles and database integrity within professional HR software
Real Estate Framework & Compliance: Deep understanding of Singapore’s property regulations, land law, and ethics (acquired through the RES Course)
Strategic Team Leadership: Proven ability to lead and motivate high-performance teams as a School Handball Captain, focusing on tactical coordination and group morale
Stakeholder Management: Skilled at liaising between corporate clients, university partners, and manufacturing vendors (from your shirt printing business)
CCA
- Handball | Team Captain (Polytechnic)
Duration: 3 Years (Year 1 – Year 3) - Football | Competitive Athlete (Secondary School)
Duration: 4 Years (Sec 1 – Sec 4) - Football | Competitive Athlete (Primary School)
Duration: 4 Years (P3 – P6)
Timeline
Operations Manager
KEYIVAS
01.2025 - Current
Concierge Assistant
Oasia Resort Sentosa
05.2024 - 10.2024
Business Operations Intern
Trust Bridge Pte. Ltd.
03.2024 - 05.2024
Peoples Operation, Intern
Singtel
09.2023 - 02.2024
Service Crew
Emart24, Nex
12.2022 - 05.2023
Service Crew
Monster Curry, Waterway Point
11.2020 - 04.2021
Service Crew
Pizza Hut, Nex
10.2016 - 12.2016
O-level Certificate - undefined
Bowen Secondary School
Diploma - Human Resource With Psychology
Singapore Polytechnic
AWARDS
MOE Eagles Award, 2016, 2017, 2018.