Summary
Overview
Work History
Education
Skills
Personal Information
Address
Timeline
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Tan Chi Ling (Chen Ziling)

Tan Chi Ling (Chen Ziling)

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Summary

Being knowledgeable about company products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Superior communication skills, understanding of client needs and sales closing rates. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Proficient in schedule coordination, resource allocation and office supply inventory management. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
16
16
years of post-secondary education

Work History

Sales Advisor

2G Advance Auto Services Pte Ltd
03.2019 - Current
  • Remote sales (work from home).
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Responded to in-person and telephone requests for information about vehicles repairs.
  • Demonstrated features, answered questions and offered solutions.
  • Scheduled appointments and managed master calendar.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering advice on purchases and promoting additional products to upgrade car's performance.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

Senior Sales Consultant

Performance Carz Pte Ltd
02.2017 - 01.2020
  • Sales tactics in competitive environment
  • Strong interactive skills with vendors and customers
  • Sales and advertisement of used cars
  • Coordination with vendors on car maintainence and repairs
  • Maintain and servicing of existing customers
  • Generate sales order and order processing.
  • Identified prospects through cold calling, social media and trade publications.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Explained important information regarding features and functions so that customer was knowledgeable.

Personal Assistant to Managing Director

Mikas Stainless steels Pte Ltd
07.2014 - 01.2017
  • Providing full spectrum of secretarial support to,
  • Screening all documents in advance for Directors’ signatures
  • Handle highly confidential matters such as managing of Directors’ personal financial accounts, company recruitment, etc
  • Processing of Directors’ local and travel expenses submission, inclusive of Directors’ personal expenses and payments
  • Calendar management; advise Directors’ availability to facilitate scheduling of meetings
  • Ensure proper attendance and tracking of Director's personal driver on any ad-hoc tasks as required
  • Monitoring and reporting of sales teams’ monthly claim expenses
  • General administrative tasks such as maintenance of Directors’ cars, liaise with car rental company on management’s cars, company events planning, purchase of office equipments and supplies,etc
  • Other personal duties as assigned by Directors.
  • Arranged domestic and international travel plans and itineraries.
  • Used discretion when handling confidential information.

Senior Sales Consultant

Performance Carz Pte Ltd
04.2012 - 07.2014
  • Sales and advertisement of used cars
  • Generate sales order and order processing
  • Maintain and servicing of existing customers.
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Identified prospects through cold calling, social media and trade publications.
  • Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.

Sales Consultant

BW Automobiles Pte Ltd
11.2009 - 11.2011
  • Sales and advertisement of used cars
  • Generate new sales orders and establish customer base
  • Market searching , sales order processing and after sales service
  • Provided sales and customer service assistance to walk-in traffic
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Stayed knowledgeable on latest Motor innovations and technological advancements through continuous training.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Followed up with existing customers to provide additional support and address concerns.

Indoor Sales Coordinator

LY Metal Pte Ltd
08.2006 - 10.2009
  • Maintain and servicing existing customers
  • Handling customer inquiries, sales order processing and after sale services
  • Processing of all purchase orders
  • Use of Navision system to manage inventory
  • Daily administrative tasks.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Marketing Assistant

Extra Excellence(S) Pte Ltd
01.2005 - 02.2006
  • Manage high level of stress
  • Reporting to Marketing Manager and General Manager in Singapore branch
  • Planning, coordinating and executing of events programs such as Awards Presentation, training seminars, etc
  • Source, liaising and coordination with distributors, vendors & suppliers
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.

Education

Diploma in Electronic And Computer Engineering - Electronic and Computer Engineering

Ngee Ann Polytechnic
01.2000 - 12.2004

GCE O Level -

Fajar Secondary School
01.1995 - 12.1999

PSLE -

Zhenghua Primary School
01.1989 - 12.1994

Skills

    Proficient in Microsoft Office including Microsoft Word, Excel and Outlook Excellent Organisation and adminstrative skills

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Personal Information

Gender: Female

Marital Status: Divorced

Race: Chinese

Date of Birth: 03 Aug 1983

Nationality: Singapore Citizen

Address

Blk 537 Bukit Panjang Ring Road #22-835

Singapore 670537

Timeline

Sales Advisor

2G Advance Auto Services Pte Ltd
03.2019 - Current

Senior Sales Consultant

Performance Carz Pte Ltd
02.2017 - 01.2020

Personal Assistant to Managing Director

Mikas Stainless steels Pte Ltd
07.2014 - 01.2017

Senior Sales Consultant

Performance Carz Pte Ltd
04.2012 - 07.2014

Sales Consultant

BW Automobiles Pte Ltd
11.2009 - 11.2011

Indoor Sales Coordinator

LY Metal Pte Ltd
08.2006 - 10.2009

Marketing Assistant

Extra Excellence(S) Pte Ltd
01.2005 - 02.2006

Diploma in Electronic And Computer Engineering - Electronic and Computer Engineering

Ngee Ann Polytechnic
01.2000 - 12.2004

GCE O Level -

Fajar Secondary School
01.1995 - 12.1999

PSLE -

Zhenghua Primary School
01.1989 - 12.1994

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Tan Chi Ling (Chen Ziling).