Summary
Overview
Work History
Education
Timeline
Bartender
Tan Bee Choo ( Alicia )

Tan Bee Choo ( Alicia )

Restaurant Manager
383C, Ave 6 #13-836,Yishun Glen

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.

Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business.

Motivated Waitress with experience serving customers in busy, dining restaurant. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Bringing friendly and positive attitude along with excellent interpersonal abilities and commitment to outstanding service. Knowledge of customer satisfaction techniques and proficiency in managing high-volume environments ensure efficient operations and seamless guest experiences. Dedicated to creating memorable dining experiences and fostering welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Senior Server

Feng Food
04.2025 - Current
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
  • Enhanced customer satisfaction by providing prompt and efficient service during high-volume periods.
  • Increased daily sales through upselling menu items, beverages, and daily specials based on customer preferences.
  • Maintained clean and organized workstations, promoting a professional atmosphere for both colleagues and guests.
  • Boosted repeat business by establishing rapport with customers and addressing their concerns in a timely manner.
  • Coordinated with bartenders to ensure accurate drink orders were delivered promptly during peak hours.
  • Improved overall dining experience by promptly attending to special requests and dietary restrictions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Restaurant Manager

En Group
12.2020 - 02.2025
  • Key responsibilities
  • Operations Management:
  • Oversee daily operations to ensure smooth and efficient service.
  • Manage staff schedules, including hiring, training, and performance evaluations.
  • Handle customer inquiries and resolve complaints promptly.
  • Ensure compliance with health and safety regulations.
  • Maintain inventory and order supplies effectively.
  • Monitor sales and profitability, and implement strategies to improve performance.
  • Manage budgets and track expenses.
  • Ensure deliveries arrive on time and are properly received.
  • Staff Management:
  • Recruit, hire, train, and supervise staff.
  • Motivate and coach employees to maintain high standards of service.
  • Address employee issues and conflicts.
  • Create and manage staff schedules.
  • Customer Service:
  • Ensure a positive dining experience for all customers.
  • Address customer complaints and resolve issues effectively.
  • Build and maintain customer relationships.
  • Financial Management:
  • Manage budgets, track expenses, and monitor profitability.
  • Prepare financial reports and analyze performance data.
  • Oversee cash flow and ensure proper accounting practices.
  • Food Safety and Quality:
  • Ensure compliance with food safety regulations and standards.
  • Maintain a clean and sanitary restaurant environment.
  • Monitor food quality and ensure consistent standards.
  • Marketing and Promotion:
  • Develop and implement marketing strategies to attract customers.
  • Promote special events and promotions.
  • Other Duties:
  • May be required to fill in for absent employees.
  • May be required to create daily and weekly reports.
  • Collaborate with other departments, such as kitchen and bar staff.
  • Skills Required:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving and decision-making skills.
  • Organizational and time management skills.
  • Knowledge of food safety regulations and standards.
  • Financial management skills.
  • Customer service skills.
  • Ability to work in a fast-paced environment.
  • Ability to motivate and inspire a team.

Education

Advance Diploma In Restaurant - Restaurant And Catering Management

ICAS Training & Education College
Singapore
02.2022

Timeline

Senior Server

Feng Food
04.2025 - Current

Restaurant Manager

En Group
12.2020 - 02.2025

Advance Diploma In Restaurant - Restaurant And Catering Management

ICAS Training & Education College

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Tan Bee Choo ( Alicia )Restaurant Manager