TAN AI TIANG DEBBIEDELEO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Store Manager/Trainer
7-Eleven
04.2014 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Station Operator
CHEERS (2004) HOLDINGS SINGAPORE
01.2007 - 07.2023
- Operations- Ensure smooth operations.- Check all SOP being followed.- Up date on joint promotion.- Deliver quality customer service.- Handle customer needs and complain, etc….
- Responsibility- Forecast sales and Labour Hour.- Forecast ordering for operation(to minimum out of stock)- Planning of schedule- Stock count, understanding of P&L, etc….- Doing payroll
Assistant Manager
DELIFRANCE SINGAPORE PTE LTD
01.2000 - 01.2006
- Operations- Ensure smooth operations.- Check all SOP being followed.- Up date on joint promotion.- Deliver quality customer service.- Handle customer needs and complain, etc….
- Responsibility- Forecast sales and Labour Hour.- Forecast ordering for operation(to minimum out of stock)- Planning of schedule- Stock count, understanding of P&L, etc…..
Supervisor
TV Media
01.1998 - 01.2000
- Operate equipment, demonstrate and explain.- Strong product knowledge.- Liaison with customer
Manager Cum Trainer (Task Force)
Shell Eastern Petroleum (PTE) LTD
01.1993 - 01.1997
- To provide training and sharing with new comer and existing staff- Make a different in service to customer.- Understanding the different purposes and need in petrol, lubrication for consumer.- Unloading tanker.
Cashier Cum Supervisor
ESSO (PTE) LTD
01.1990 - 01.1992
- Provide customer service- Suggestive selling.- Housekeeping, running shift, replenishment.- Help to fill up petrol when needed.
Education
High School Diploma -
Training Vision Institute Pte Ltd [WSQ]
Singapore01.2021
Diploma in Retail Management -
Singapore Retailers Association
12.2002
Certificate in Retail Marketing -
TEMASEK POLYTECHNIC
12.1999
"O" level -
Pei Dao Sec School
12.1992
Skills
- Employee Coaching
- Sales Forecasting
- Product Analysis
- Cashiering
- Loss Prevention
- Shelf Stocking
- Customer Engagement
- Cash Management
- Visual Merchandising
- Employee Interviewing
- Orientation and Onboarding
- Employee Performance Reviews
Ic
S7329525D
Certification
- [Certificate of Achievement], [SHELL Singapore]
-Outstanding Shell Service - [12,13 &19 Jun 1996]
-A Distinction in ' The Star Team' - [20 Jun to 2 Jul 1996]
-Distinction in Forecourt Operations - [15-19 Jul 1996]
-Certificate in Car Wash Operations - [26&27 Jul 1996]
-Counter Service Operations {CSO} - [29 Jul-3 Aug 1996]
-Merit in 'Select Operations and Merchandising' - [26-28 Sept 1996]
- [Certificate of Achievement], [Delifrance Singapore]
-Delivering Quality Service - [23&24 Jul 2001]
-Basic Management - [5 to 7 Feb 2001]
-Team Building Challenge 'Hi-Five' - [28 Jul 2004]
- [Certificate in Coaching Skills], [ITEES] - [19 to 20 Jun 2007]
- [Department trainer's workshop] Training, [Dairy Farm Singapore] - [2nd to 3rd June 2016]
- [Participate in Negotiation], [NTUC Learning Hub Pte Ltd] - [20 Jun 2019]
- [Basic Functions and Applications of a computer], [NTUC Learning Hub Pte Ltd] - [29 Jun 2019]
- [Display Critical Thinking and Analytical Skills], [NTUC Learning Hub Pte Ltd] - [14 Jul 2019]
- [Intro to ICDL Base], [ICDL] - [15 Jul 2019]
- [Apply Emotional Competence to Manage Self and Others in a Business Context], [Training Vision Institute Pte Ltd] - [31 Jul 2019]
Career Experience
- 01/01/07, 07/13, CHEERS (2004) HOLDINGS SINGAPORE, Station Operator, Ensure smooth operations., Check all SOP being followed., Update on joint promotion., Deliver quality customer service., Handle customer needs and complaints, etc...
- 01/01/00, 12/31/06, DELIFRANCE SINGAPORE PTE LTD, Assistant Manager, Ensure smooth operations., Check all SOP being followed., Update on joint promotion., Deliver quality customer service., Handle customer needs and complaints, etc...
- 01/01/98, 12/31/00, TV Media, Supervisor, Operate equipment, demonstrate and explain., Strong product knowledge., Liaison with customer
- 01/01/93, 12/31/97, Shell Eastern Petroleum (PTE) LTD, Manager Cum Trainer (Task Force), Provide training and sharing with new comer and existing staff., Make a difference in service to customer., Understanding the different purposes and need in petrol, lubrication for consumer., Unloading tanker.
- 01/01/90, 12/31/92, ESSO (PTE) LTD, Cashier Cum Supervisor, Provide customer service., Suggestive selling., Housekeeping, running shift, replenishment., Help to fill up petrol when needed.
Personal Information
Date of Birth: 08/22/73
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Teochew)
Upper intermediate (B2)
Malay
Beginner (A1)
Timeline
Store Manager/Trainer
7-Eleven
04.2014 - 09.2023
Station Operator
CHEERS (2004) HOLDINGS SINGAPORE
01.2007 - 07.2023
Assistant Manager
DELIFRANCE SINGAPORE PTE LTD
01.2000 - 01.2006
Supervisor
TV Media
01.1998 - 01.2000
Manager Cum Trainer (Task Force)
Shell Eastern Petroleum (PTE) LTD
01.1993 - 01.1997
Cashier Cum Supervisor
ESSO (PTE) LTD
01.1990 - 01.1992
High School Diploma -
Training Vision Institute Pte Ltd [WSQ]
Diploma in Retail Management -
Singapore Retailers Association
Certificate in Retail Marketing -
TEMASEK POLYTECHNIC
"O" level -
Pei Dao Sec School
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