Tanabalan Munusamy
CONTACT CENTRE TEAM MANAGER
Summary
Dynamic Team Manager at CPG Facility Management with a proven track record in performance coaching and operational excellence. Enhanced employee satisfaction through effective communication and development strategies, leading to a motivated workforce. Skilled in influencing and customer focus, ensuring compliance with industry regulations while driving team success.
Overview
8
8
years of professional experience
Work History
Team Manager
CPG FACILITY MANAGEMENT
05.2018 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Education
High School Diploma -
SMK TAMAN DAYA
JOHOR BAHRU, MALAYSIA 04.2001 -
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Timeline
Team Manager
CPG FACILITY MANAGEMENT
05.2018 - Current
High School Diploma -
SMK TAMAN DAYA
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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