Tan Yan Jun
EXECUTIVE
Singapore
Summary
Customer-oriented Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Senior Sales Consultant / Team Captain
HSBC Bank (Singapore) Limited
09.2017 - Current
- Established strong client relationships for increased customer loyalty and repeat business.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Evaluated clients' needs and created plan of action to provide solutions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Check on team activities and sales numbers
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Identify issues on workflow or new process give feedback on how to be better
- Mentored junior sales consultants, providing guidance and support for career growth.
Customer Service Consultant
Yun Nam Hair Care Pte Ltd
06.2015 - 06.2017
- Receive incoming and outgoing call to arrange customer appointment, understand product and promote to our new customer, administrate work regards of ordering stock, payment transaction, refunds, taxes and complains
- Checking stock quantity, stock take
- Sales Telemarketing explain the customer need and benefit of our product
- Responsibilities of customer relation, operation, work flow, teamwork and front desk neat and tidy
- Reason for leaving: Further up study to upgrade myself
- Salary Drawn: $ 3000 (commission)
Education
Diploma in Commerce (Marketing Management) -
KAPLAN
SINGAPORE 05.2017 - 02.2018
Diploma in Restaurant and Culinary Management -
REPUBLIC POLYTECHNIC
SINGAPORE 04.2014 - 04.2017
National ITE Certificate in Asian Culinary Arts -
ITE College West
Singapore 04.2012 - 04.2014
GCE ‘N’ Levels - undefined
Yishun Secondary School
01.2007 - 12.2010
Primary School Leaving Examination - undefined
Jiemin Primary School
01.2001 - 12.2006
Skills
- Microsoft Office
- Excel
- Powerpoint
Personal Information
- Available: 04/21/25
- ID Number: S9448024H
- Age: 31
- Ethnicity: Chinese
Certification
EXSA STAR
Timeline
EXSA STAR
05-2024
EXSA STAR
05-2023
EXSA STAR
05-2022
EXSA STAR
05-2021
EXSA GOLD
05-2020
EXSA SILVER
05-2019
Senior Sales Consultant / Team Captain
HSBC Bank (Singapore) Limited
09.2017 - Current
Diploma in Commerce (Marketing Management) -
KAPLAN
05.2017 - 02.2018
Customer Service Consultant
Yun Nam Hair Care Pte Ltd
06.2015 - 06.2017
Diploma in Restaurant and Culinary Management -
REPUBLIC POLYTECHNIC
04.2014 - 04.2017
National ITE Certificate in Asian Culinary Arts -
ITE College West
04.2012 - 04.2014
GCE ‘N’ Levels - undefined
Yishun Secondary School
01.2007 - 12.2010
Primary School Leaving Examination - undefined
Jiemin Primary School
01.2001 - 12.2006
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