TAN YA LING
Summary
Proficient in managing store opening and closing procedures to ensure accurate transaction tallies.
Demonstrated ability in inventory management, store replenishment, and maintaining an orderly storeroom.
Assisted customers inquires using E - Commerce platform tools Including Order Tracking Systems, processing returns, exchanges, and refunds.
Overview
6
6
years of professional experience
Work History
Office Administrative
GLAMINGO
11.2024 - 02.2025
- Assist replying of customer's enquires
- Assist packing customer orders
- Arrange courier for customer orders
Retail Sport Specialist
DECATHLON
06.2023 - 08.2024
- Organize store merchandise racks and display to promote and maintain visually appealing environments at shop floor
- Order stock take for commercial area to upsell and meet store requirement at shop floor
Frontline Customer Experience
Decathlon
01.2022 - 05.2023
- Provide Customer Service enquires at Welcome Desk Counter
- Handle E- Commerce Parcel collection at Welcome Desk Counter
- Use POS system to process Exchange and Refund at Welcome Desk Counter
- Opening and Closing of Welcome Desk Counter (POS) system and Self- Check Out (POS) system at shop floor
- Assist customer at Shelf – Check Out
Retail Sales Assistant
MINISO
06.2019 - 01.2022
- Use POS system to process sales, void transaction, wrong payment mode and various payment platform
- Opening and closing of store at shopfloor
- Organize store merchandise racks and display to promote and maintain visually appealing environment at shop floor
- Daily bank in cash sales & Daily sales report
- Update cash reconciliation
- Engage Bi – Annual Stock take
Education
Diploma - Business Administration (Supply Chain Management)
PSB ACADEMY
Singapore06-2016
Skills
- Customer Service
- Retail
- Customer Support
Languages
English
Personal Information
Nationality: Singaporean
Timeline
Office Administrative
GLAMINGO
11.2024 - 02.2025
Retail Sport Specialist
DECATHLON
06.2023 - 08.2024
Frontline Customer Experience
Decathlon
01.2022 - 05.2023
Retail Sales Assistant
MINISO
06.2019 - 01.2022
Diploma - Business Administration (Supply Chain Management)
PSB ACADEMY
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