TAN WEE YANG

1) Oversee tasks including reviewing charges, processing applications, compiling monthly reports, and managing vehicle clearances in alignment with PUB’s parking policy.

2) Collaborate with stakeholders to assess and refine existing web applications and resource booking systems, aiming for enhanced efficiency and cost-effectiveness.

3) Conduct regular reviews of support service guidelines, propose automation solutions for workflow optimization, and establish standard operating procedures (SOPs) accordingly.

4) Analyze data to facilitate business performance evaluations and decision-making processes.

5) Formulate budgets and forecast expenditures for the branches

• Demonstrated exceptional communication skills in interactions with diverse personalities and individuals in various job roles, fostering an environment of courtesy, enthusiasm, and clear feedback
• Conducted thorough online and in-person research to identify opportunities for community development
• Reviewed current procedures, identifying areas with potential for enhancement, and successfully implemented changes, resulting in a 20% increase in overall effectiveness
• Actively participated in community events to promote services and engage with the public, strengthening community connections
• Formed strategic partnerships with local organizations to expand access to social and community services, increasing their reach and impact
• Assessed community needs and identified valuable resources for the development of social and community service programs, contributing to the betterment of the community

• Managed customer feedback, inquiries, and appeals related to licensing matters, ensuring prompt and effective resolution
• Conducted reviews of policies and workflows, pinpointing opportunities for enhancement to streamline operational efficiency
• Investigated and resolved complex and escalated cases, maintaining strict adherence to regulatory requirements and standards
• Expertly handled a high volume of customer calls, managing over 50 calls per day and up to 80 during peak periods, maintaining quality service standards

• Managed a high volume of incoming phone calls and email inquiries, providing prompt and efficient responses
• Oversaw the organization of incoming and outgoing mail and email communications, ensuring seamless correspondence
• Compiled and analyzed monthly data sets, contributing to the creation of vital statistical reports for management decision-making
• Acted as a central point of contact for department activities, addressing customer inquiries and managing their feedback and complaints effectively
• Conducted comprehensive reviews of operational practices and procedures, identifying areas for process enhancement and optimization
• Assumed the role of a project assistant, collaborating with external vendors to ensure timely task completion and project success
• Specialized in handling carpark-related cases, attending to customer needs, and resolving issues to their satisfaction, enhancing overall customer experience

• Delivered dedicated support and assistance to international students, ensuring a smooth transition and enriching experience
• Customized and coordinated programs specifically designed for international student needs, fostering a welcoming environment
• Facilitated logistics for international student-oriented activities and camps, enhancing their cultural integration
• Conducted competitive pricing analysis to optimize services catered to international students
• Evaluated existing processes to develop enhancement strategies that catered to the international student community
• Produced insightful reports to guide informed decisions, with a focus on improving international student services