Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Tan Wan Xuan

Tan Wan Xuan

Summary

Customer-savvy Cashier accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

7
7
years of professional experience

Work History

F&B Assistant

Makansutra
08.2021 - Current
  • Utilized effective communication skills when liaising between kitchen staff and front-of-house team members.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Processed payments and provided receipts to establish proof of transaction.
  • Performed end-of-shift duties such as cash reconciliation, cleaning tasks, and preparing the restaurant for the next day''s operation.
  • Utilized POS system to receive and process food and beverage orders.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Provided exceptional customer care, addressing concerns or complaints promptly and professionally.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Audit Intern

Ernst & Young
02.2021 - 08.2021
  • Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
  • Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.

Telemarketing Crew

AIA Singapore
06.2017 - 12.2017
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Followed up with customers to solicit further sales.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.

Education

Bachelor of Business, Singapore - Logistics And Supply Chain

Royal Melbourne Institute of Technology
Singapore
2023

Diploma in Accountancy -

Ngee Ann Polytechnic
535 Clementi Rd, Singapore 599489
2022

GCE 'O' Levels -

Pei Hwa Secondary School
21 Fernvale Link, Singapore 797702
2018

Skills

  • Money Handling

  • Attention to Detail

  • Performance Analysis

  • Call Control

  • Administrative Support

  • Telemarketing expertise

  • Time Management

  • Fluency in [Languages]

Accomplishments

Volunteer Work

Values-In-Action committee, Pei Hwa Secondary School

Organized an outing for the senior members of AWWA community

Chairperson | January 2016- December 2016

· Coordinated a recreational excursion for senior citizens alongside the vice chairperson, involving the arrangement of activities and scheduling the outing itinerary.

· Collaborated with fellow committee members to procure necessary supplies, overseeing a budget of $200.

· Ensured clear communication with the entire class, ensuring everyone understood their roles and responsibilities for the outing day.

· Engaged with the elderly through conversation, playing games, and ensuring their well-being at all times, resulting in their sustained enjoyment and happiness throughout the entire day.


Co-curricular activities

Guzheng Ensemble, Pei Hwa Secondary School

Member | February 2015- April 2018

· Collaborated within a 40-member team to perform two musical pieces, earning a distinction.

Vice- Chairperson | May 2017- April 2018

· Collaborated within a team of five to coordinate a bonding camp for the Guzheng members, encompassing the organization of camp activities, scheduling, and logistics management, resulting in a seamlessly executed and successful camp experience.

· Led Guzheng practices independently during times when other members of the executive community were unavailable, resulting in a 40% increase in practice efficiency.

· Inspired the team during moments of fatigue and demoralization by highlighting the potential outcomes of our collective effort, encouraging everyone to redouble their practice efforts towards achieving distinction in the Singapore Youth Festival Competition.

· Ensured effective communication with the team following each lesson to provide feedback, ensuring that the instructor's message was effectively conveyed to all members, thus promoting alignment and cohesion within the group.


Additional Information

Graduate of Diploma in Accountancy and Bachelor’s in Business (Logistics and Supply Chain), possessing puissant communication skills, strong interpersonal skills, highly responsible with F&B and telemarketing work experience. Draws on customer service strengths and a keen awareness of telemarketing techniques and administrative practices. Now aspiring to contribute skills and learn from Singapore’s best firms.

Timeline

F&B Assistant

Makansutra
08.2021 - Current

Audit Intern

Ernst & Young
02.2021 - 08.2021

Telemarketing Crew

AIA Singapore
06.2017 - 12.2017

Bachelor of Business, Singapore - Logistics And Supply Chain

Royal Melbourne Institute of Technology

Diploma in Accountancy -

Ngee Ann Polytechnic

GCE 'O' Levels -

Pei Hwa Secondary School
Tan Wan Xuan