Shi Yun Tan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Billing Supervisor
Poh Tiong Choon Logistics Limited
05.2022 - Current
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Streamlined invoice processing for timely payments by enhancing the tracking system and data entry tasks.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
- Enhanced team productivity by providing support to billing members.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Worked with multiple departments to check proper billing information.
Personal Assistant for Financial Advisor Manager
Great Eastern Life Assurance Co
08.2020 - 04.2022
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Participated in team meetings and staff training sessions.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Served as point of contact between clients and managerial staff.
- Assist with executive's recruitment
Finance cum Billing Assistant
Poh Tiong Choon Logistics Ltd
02.2018 - 04.2020
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Collaborated with customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Generated monthly invoices for customers in required formats to provide transparency.
Part-time Retail Sales Associate
WinterTime
12.2013 - 01.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
Education
DEGREE - HUMAN RESOURCE AND PUBLIC RELATIONS
Murdoch University
2022
DIPLOMA - Mass Communication & Human Resources
Kaplan Higher Education Academy
2017
ITE HIGHER NITEC - HUMAN RESOURCE & ADMINISTRATION
Institute of Technical Education
2017
ITE NITEC - BUSINESS AND SERVICES
Institute of Technical Education
2015
GCE "N" level & GCE "O" Level -
Dunearn Secondary School
2013
Skills
- Invoice Processing
- Reporting Requirements
- Reporting skills
- Claim submission
- Billing systems and software
- Appointment Scheduling
- Data Entry
- Customer Service Management
Personal Information
- Age: 28
- Expected Salary: $4000 (Negotiable)
- Nationality: Singaporean
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Billing Supervisor
Poh Tiong Choon Logistics Limited
05.2022 - Current
Personal Assistant for Financial Advisor Manager
Great Eastern Life Assurance Co
08.2020 - 04.2022
Finance cum Billing Assistant
Poh Tiong Choon Logistics Ltd
02.2018 - 04.2020
Part-time Retail Sales Associate
WinterTime
12.2013 - 01.2018
DEGREE - HUMAN RESOURCE AND PUBLIC RELATIONS
Murdoch University
DIPLOMA - Mass Communication & Human Resources
Kaplan Higher Education Academy
ITE HIGHER NITEC - HUMAN RESOURCE & ADMINISTRATION
Institute of Technical Education
ITE NITEC - BUSINESS AND SERVICES
Institute of Technical Education
GCE "N" level & GCE "O" Level -
Dunearn Secondary School
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