Tan Shi Rui
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Bertschi Singapore Pte Ltd
03.2023 - Current
- Declare Export and Free Trade Agreement Permit
- Handle export , import shipment and local delivery
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
- Escalated issues to proper supervisors when standard processes were not effective.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Operation Executive
Bertschi Singapore Pte Ltd
01.2017 - 02.2023
- Collaborated on operational support tasks to achieve common goal.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Negotiated supplier discounts to improve bottom line.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Tended to urgent correspondence to facilitate communication or resolution.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Accounts and Administration Clerk
SG Support Services Pte Ltd
06.2015 - 10.2016
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
Controller cum Admin
YLS Steel Pte Ltd
06.2013 - 06.2015
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
Skills
- Microsoft Office
- SAP system
- Gurusoft system
- WMS system
Education
S.M.J.K KRIAN
MALAYSIASection name
- Name: Tan Shi Rui
- Contact: +65 98365804
- Email: tanshirui608@gmail.com
- Start work: 04 Aug 2025
- Expected Salary: $3200
Timeline
Senior Customer Service Representative
Bertschi Singapore Pte Ltd
03.2023 - Current
Operation Executive
Bertschi Singapore Pte Ltd
01.2017 - 02.2023
Accounts and Administration Clerk
SG Support Services Pte Ltd
06.2015 - 10.2016
Controller cum Admin
YLS Steel Pte Ltd
06.2013 - 06.2015
S.M.J.K KRIAN
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