TAN REN FUI

GRAPHIC DESIGNER

• Developed and Conceptualized creative design for print materials, brochures, labels, etc.
• Created digital image files for use in digital and traditional printing methods.
• Completed final touches for projects such as images sizes and font selection.
• Proved successful working within tight deadlines and a fast-paced environment.
• Effective communication with manufacturing.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Improved resolution time with effective problem-solving for customer complaints.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.

• Reviewed purchasing department activities to evaluate opportunities for cost savings and efficiency improvements.
• Supervised purchasing and warehousing processes to reduce loss, time and injuries.
• Managed the end-to-end procurement process, from purchase order creation to payment processing, ensuring accurate documentation and timely execution.
• Increased overall performance of the supply chain through strategic assessment and analysis of suppliers.
• Oversaw inventory management to maintain optimal stock levels while minimizing storage costs and waste.
• Directed preparation of purchase orders or bid requests to meet material needs for production operations.
• Monitored open purchase orders for on-time delivery and mitigated potential problems with carriers and logistics companies for timely resolution.
• Ordered materials supplies and equipment and maintained accurate inventory control records.
• Coordinated product inspections, returns, and replacements with suppliers as needed to maintain quality control standards throughout the supply chain.
• Performed monthly reconciliation of open purchasing orders.