MS office/ Excel
Poh Kuan Tan
Management Executive
Summary
Expertise in Staff Training and Development, coupled with innovative problem-solving abilities, has fostered a dynamic, results-driven work environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bingz First Sg Pte Ltd
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within a workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Management Trainee
RE&S Enterprises Pte Ltd
03.2023 - 06.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Led cross-functional teams in execution of key projects, ensuring deliverables met quality standards and deadlines.
- Developed and executed marketing campaigns to increase brand awareness and capture market share.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
- Strengthened client relationships, regularly communicating project updates and addressing concerns promptly.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Be fully knowledgeable with the outlet operation and to efficiently
manage the operation of all shifts - Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the outlet , servicing the customer, promotions etc
- Suggest and recommend improvements to the running of the outlet
- Monthly Stocktakes, Monthly inventory control
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Described product to customers and accurately explained details and
care of merchandise - Enhanced team performance by implementing effective communication strategies within the group.
- Collaborated with IT department to develop user-friendly internal tools, improving efficiency and employee satisfaction.
Marketing Consultant
ED IT Solutions
01.2022 - 12.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media management and content creation.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Identifying and crafting main media message
- Executing strategic tasks and monitoring outcomes
- Conduct market research by using SWOT
- Outsource and produce necessary marketing materials
- Developing and implementing internal brand and management
strategies - Achieved client vision and marketing objectives by collaborating with various departments
- Boosted sales revenue through the implementation of innovative
promotional strategies and events
Purchasing Senior Executive
DoubleTree by Hilton
12.2019 - 03.2021
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Assisting with pre-opening
- Reviewed and approved purchase orders and invoices for accuracy
and completeness - Negotiated pricing and terms with vendors to secure best value for
company - Coordinate with different division heads
- Optimizing the company budget for internal department purchase
request - Procurement responsibilities including budgeting and ROI, sourcing vendors, short-listing, negotiations, finalizing, issuing purchase order
- Assisting Chief Engineer on renovation and construction projects, to ensuring each quotation are compatible for each work scope
upon request - Performed monthly reconciliation of open purchasing orders.
- Implemented policies to reduce cost and eliminate waste.
- Built and maintained relationships with manufacturer representatives to
negotiate pricing, terms, freight and return allowances. - Monitored and evaluated vendor performance to determine compliance with quality standards
- Identified opportunities to reduce lead times and improve inventory
management. - Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Purchasing Junior Executive
Pullman Hotel and Resorts
06.2018 - 11.2019
- Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
- Established effective communication channels among departments, promoting collaboration toward shared goals in achieving company success.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Meeting daily operation needs, market purchases and Capital Expenditure (CapEX)
- Maintain proper record of capital items purchased
- Recording company inventory
- Assisting Financial Controller in compiling quotations, obtaining
samples and selection process - Preparing spending analysis by various variable such as item category or supplier
- Arranging tender process for market-list purchase
- Reviewed invoices and monitored payments for timely reconciliation
- Communicated regularly with suppliers to uphold accountability
for quality standards and timely delivery of goods. - Implemented policies to reduce cost and eliminate waste.
Education
Bachelor in Culinary Arts (Hons) - Culinary Arts
Berjaya University College of Hospitality
Malaysia 04.2001 -
Diploma in Culinary Arts
Berjaya University College of Hospitality
Malaysia 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Employee Scheduling
Team motivation
Recruiting and interviewing
Customer Relations
Customer Relationship Management (CRM)
Staff Training and Development
Negotiation
Marketing knowledge
Problem-solving abilities
Computer Skills
Multitasking Abilities
Self Motivate
Software
Material Control System
POS system
IT skills
Photoshop
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Hokkien
Bilingual or Proficient (C2)
Vietnamese
Upper intermediate (B2)
Thai
Intermediate (B1)
Certification
Food Safety and Hygiene-1
Interests
Coffee
Work-life Balance
Store Managing
Customer Relation Management
Music
Coffee Lover
Love to explore variety coffee bean from different country; hand brew coffee; analyze taste of coffee
Timeline
Assistant Manager
Bingz First Sg Pte Ltd
06.2024 - Current
Food Safety and Hygiene-1
04-2023
Management Trainee
RE&S Enterprises Pte Ltd
03.2023 - 06.2024
Marketing Consultant
ED IT Solutions
01.2022 - 12.2022
Purchasing Senior Executive
DoubleTree by Hilton
12.2019 - 03.2021
Purchasing Junior Executive
Pullman Hotel and Resorts
06.2018 - 11.2019
Bachelor in Culinary Arts (Hons) - Culinary Arts
Berjaya University College of Hospitality
04.2001 -
Diploma in Culinary Arts
Berjaya University College of Hospitality
04.2001 -
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