Tan Peng Liang
Sr. Business Analyst
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges in delivering organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Business Analyst
Great Eastern Singapore
02.2018 - Current
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collaborated with internal business partners to implement commission arrangements.
- Executed analysis of risks and identified risk mitigation strategies.
- Fostered relationships with vendors to promote positive working relationships.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Resolved or escalated problem tickets to resolve user issues.
- Diagnosed, troubleshot and resolved network and system problems.
Business Solutions Analyst
Great Eastern Singapore
11.2014 - 05.2017
- Mapped current business and operational processes and recommended areas for improvement.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
- Overhauled operational workflow to launch Claims system into new processing platform.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Liaised between quality control and other departments and vendors, providing project updates and consultation.
- Conducted data review and followed standard practices to find solutions.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Reported problems and concerns to management.
Network Engineer Intern
i.Cell Network Pte Ltd
04.2010 - 09.2010
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and maintained data and voice circuits through routers, switches, and WAN devices.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Collaborated with vendors to identify best options for optimizing network performance.
Education
Bachelor of Business - Marketing
RMIT
Singapore 01.2014 - 05.2016
Diploma in Mobile Business Solution - Information Technology
Ngee Ann Polytechnic
Singapore 04.2008 - 05.2011
'O' Level -
Fajar Secondary School
Singapore 01.2004 - 12.2007
PSLE -
Hong Kah Primary School
Singapore 01.1997 - 12.2003
Skills
Gap analysis
Workflow Analysis
Oracle PL/SQL
API Integration
RESTful API interfaces (JSON, XML)
Skilled in Microsoft Office
Timeline
Senior Business Analyst
Great Eastern Singapore
02.2018 - Current
Business Solutions Analyst
Great Eastern Singapore
11.2014 - 05.2017
Bachelor of Business - Marketing
RMIT
01.2014 - 05.2016
Network Engineer Intern
i.Cell Network Pte Ltd
04.2010 - 09.2010
Diploma in Mobile Business Solution - Information Technology
Ngee Ann Polytechnic
04.2008 - 05.2011
'O' Level -
Fajar Secondary School
01.2004 - 12.2007
PSLE -
Hong Kah Primary School
01.1997 - 12.2003