Tan Li Heng
Retail Supervisor Associate
Summary
Professional retail support professional with experience in providing exceptional customer service and operational efficiency. Skilled in inventory management, sales support, and maintaining organized store environments. Strong collaboration skills with focus on achieving results and adaptability to changing needs. Reliable team member known for effective communication and problem-solving abilities.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Retail Support Associate
Puma South East Asia Pte Ltd
08.2023 - Current
- Provide consistently high standards of customer experience within the store, in accordance with PUMA’s brand values and service standards.
- Responsible for ensuring the store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short- and long-term planning, expense control, sales, and service.
- Assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession of high-performing, results-driven employees.
- Manage and communicate merchandise opportunities to the Store and/or Assistant Store Manager.
- Responsible for maintaining a safe, healthy, and compliant working and shopping environment.
- Managed inventory effectively, ensuring accurate stock levels and timely reordering when needed.
Senior Customer Service Executive
Charles & Keith
03.2021 - 08.2023
- Regularly update product displays, and arrange promotional materials to create an appealing shopping environment.
- Monitor inventory levels, and communicate restocking needs to the management to ensure the availability of popular shoe styles and sizes.
- Provide insights into market trends, competitor activities, and customer demands to help enhance shoe selection and marketing strategies.
- Assist in training new staff on product knowledge, sales techniques, and customer service best practices.
- Handle escalated customer inquiries, complaints, and issues with professionalism and empathy, striving for satisfactory resolutions.
- Regularly hold weekly meetings to enhance business performance compared to the previous week and year, to develop an action plan, and implement it for improvement purposes.
Sales Representative
Pretty Fit
02.2019 - 05.2020
- Offer exceptional customer service throughout the sales process, ensuring a positive shopping experience.
- Develop a comprehensive understanding of the shoe products offered, including their features, benefits, and pricing.
- Stay updated on current shoe trends, styles, and industry developments to provide accurate and relevant information to customers.
- Maintain accurate records of sales, including customer information, purchases, and payments.
- Reason for leaving: Lack of growth opportunities.
Education
Advanced Diploma - Business Administration
Camford International College
01.2022 - 01.2023
Secondary School - undefined
Yik Ching High School
Pantai Remis, Perak 01.2012 - 01.2018
Primary school - undefined
SJK (C) Tit Bin
Pantai Remis, Perak 01.2007 - 01.2012
Skills
English
Date Of Availability
One month notice period
Work Pass
Work Pass
Personal Information
- Expected Salary: $3200
- Nationality: Malaysian
Timeline
Retail Support Associate
Puma South East Asia Pte Ltd
08.2023 - Current
Advanced Diploma - Business Administration
Camford International College
01.2022 - 01.2023
Senior Customer Service Executive
Charles & Keith
03.2021 - 08.2023
Sales Representative
Pretty Fit
02.2019 - 05.2020
Secondary School - undefined
Yik Ching High School
01.2012 - 01.2018
Primary school - undefined
SJK (C) Tit Bin
01.2007 - 01.2012
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