TAN LI CHING
AREA APPLICATION SPECIALIST
Singapore
Summary
Highly accomplished healthcare professional transitioning into a dedicated Product Management role, leveraging 8+ years of experience in clinical laboratory diagnostics and application support within the IVD industry. Proven success in driving product adoption, optimizing assay workflows, and gathering customer insights to influence strategic decisions. Current role involves key product management responsibilities, including market analysis, competitive intelligence, and product strategy. EMBA and PMP certified, with a strong technical background in SQL, Power BI, and Agile methodologies.
Professional with demonstrated expertise in training and application management. Strong background in delivering impactful training sessions, ensuring users effectively leverage software solutions. Known for fostering team collaboration and adapting flexibly to evolving needs. Skilled in instructional design, software troubleshooting, and user support. Recognized for reliability and results-driven approach.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Area Application Trainer
Abbott Core Diagnostics
04.2024 - Current
- Conduct SWOT analyses and competitive intelligence to guide strategic decision-making, directly enabling the successful implementation of the SigmaStrong Assay conversion across APAC customers.
- Collaborated with sales and marketing teams to translate customer insights into actionable strategies, achieving 20% faster market penetration for new diagnostic products.
- Identifying market opportunities and unmet customer needs to provide input into product roadmap development.
- Spearheaded a gross margin improvement initiative by optimizing assay adoption workflows, reducing operational costs by 15%, while maintaining rapid deployment in fast-paced environments.
- Served as a key liaison between customers, sales, and technical teams to ensure seamless product adoption and issue resolution.
- Area Informatics and Application Specialist.
- June 2019 – April 2024.
- Provided regional technical support for assay-related issues, developing new solutions, and managing case resolutions across APAC, consistently exceeding customer satisfaction targets.
- Led and coached monthly calls with country application teams, fostering collaboration, and driving improvements in operational efficiency.
- Spearheaded automation workflow optimization projects, integrating laboratory IT systems to enhance operational efficiency for more than 10 APAC labs.
- Collaborated with global counterparts, leveraging technical expertise to resolve complex issues, and ensure adherence to quality standards.
- Evaluated application performance through user feedback surveys, identifying opportunities for further optimization and growth.
- Established a tracking learner survey with the APAC Learning Academy, allowing management to monitor participant satisfaction and effectively address diverse user requirements with a Power BI dashboard.
- Supported regulatory audit by preparing technical certification documentation and a remediation plan, followed up with effectively tracking a system to monitor APAC learners' recertification quarterly.
Field Application Specialist
BioRad
06.2018 - 07.2019
- Collaborated with cross-functional teams to resolve customer application and system issues, consistently achieving high customer satisfaction ratings.
- Supported the marketing team by providing insightful presentations on product lines, market trends, and competitor analysis.
- Delivered 10 technical presentations on market trends and competitor analysis, contributing to a 10% increase in Singapore CDG sales.
Medical Technologist
Parkway Laboratory, Jurong Health Campus
10.2015 - 04.2018
- Consistently exceeded performance expectations in conducting and analyzing laboratory assays, resolved complex clinical and instrument issues.
- Maintained accuracy and diligence, ensuring timely and high-quality completion of all core lab procedures.
Education
Executive Master of Business Administration -
Quantic School of Business and Technology
01.2023 - 01.2024
Bachelor of Biomedical Science - undefined
National University of Malaysia (UKM)
01.2008 - 01.2011
Analytics: From Data to Insights
National University of Singapore (NUS)
01.2024 - 01.2025
Skills
Cross-functional collaboration
Strategic problem-solving skills
Product strategy development
Collaborative learning experiences
Cross-departmental collaboration
Collaborative teamwork
Service excellence
Analytical problem-solving
Effective troubleshooting skills
Evaluation of technical challenges
Effective client engagement
Certification
Discipline Agile Senior Scrum Master (DASSM) | Project Management Institute (PMI) | September 2024
Awards
Women Leaders of Abbott | Wo-Mentoring Program (Abbott) | Aug 2022-Aug 2023, CX-Be A Needle Mover | Recognition Exceptional Customer Experience | Nov 2023
Timeline
Area Application Trainer
Abbott Core Diagnostics
04.2024 - Current
Analytics: From Data to Insights
National University of Singapore (NUS)
01.2024 - 01.2025
Executive Master of Business Administration -
Quantic School of Business and Technology
01.2023 - 01.2024
Field Application Specialist
BioRad
06.2018 - 07.2019
Medical Technologist
Parkway Laboratory, Jurong Health Campus
10.2015 - 04.2018
Bachelor of Biomedical Science - undefined
National University of Malaysia (UKM)
01.2008 - 01.2011