Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tan Lay Choo

Tan Lay Choo

Administrative Assistant

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

11
11
years of professional experience

Work History

Customer Service & Administrative Assistant

Eco-airx and Dalen
02.2023 - 09.2024
  • Customer Service : Check with customer service what happens to the fan / light. Let them know about the price and make sure is correct amount and which date there are available to arrange our contractor to go their house to fix
  • Installation: Call Customer to let them know about Their installation timing and date
  • Administrative Assistant : Data entry for all the invoice
  • Order and packing
  • Let our showroom know which day are fully booked and make sure don't have any mistake.

Administrative Assistant

E2i
12.2021 - 08.2022
  • E-appointment : Calling client for appointment them thru phone and SMS to client for remind them their appointment on the next day.
  • Placement : Key-in Client Profile Data and update with which company and position. Every 2 week update how many placement on excel and CC to Manager for updating how many Placement.
  • MP Cases : Receive MP Letter / Email. Updating on Excel and check Client Data. Contact Client if needed. CC to Assignment Team to follow up with Client.

Customer Service & Fulfillment Assistant

G-Life & Zhong Yong Pte Ltd
10.2019 - 11.2021
  • Email : receiving order for the vegetable, wrong order, spoil food or return order . Reply customer need and answer them
  • Phone call : answer customer question, taking order thruphone.
  • Filing : file all the credit note and D/N
  • Job Order : key in all the order and give it to workshop to pack the vegetable or vegan food.
  • Credit note : key in the wrong order and make sure is the rightinvoice.
  • Checking : End of the Day have to check everything is send out for tomorrow deliver

Workshop & Admin

Abwin Bus Pte Ltd
03.2019 - 08.2019
  • Job order : Customer will tell us what happens to the van or bus. We will write down the job order And give it to our mechanical. When it done they return to us the job order. We type out what they done and is the issues of the problem.
  • Accounting : end of the day do sales report and check it iscorrect.
  • Email : reply email to customer and make a appointment
  • Invoice : have to check all the invoice is there and mistake before mail to customer HQ
  • Filing : have to file up all the invoice but van, bus or privatecar.

Cinema service crew

Golden village
11.2018 - 02.2019
  • Cashier
  • Kitchen
  • Usher
  • Production Room
  • Stock Take

Senior service crew

Ichiban sushi
10.2016 - 10.2018
  • Cashier
  • Runner
  • Stock Take
  • Order
  • Drink Bar
  • Reasons for leaving : no teamwork, got bullied by others people. I always the last one to go off. I have to clean everything. Like on CNY eve everyone is going home for dinner i have to stay and do everything and my OT pay on CNY eve never add in i should be end at 5pm but end at 8 soon 9 pm . A lot of OT pay was not in.

Manager / Admin Assistant

Holika holika
10.2013 - 10.2016
  • Meeting
  • Stock take
  • Payroll
  • Planning schedule
  • Service customer
  • Planning Promotion
  • Research for the product
  • Maintain all the Outlet
  • Reasons for Leaving : closed

Education

High School Diploma -

Mayflower Sec Sch
Singapore
04.2001 -

Skills

File management

Typing speed

Billing and invoicing

Customer focus

Calendar management

Teamwork

Fast learner

Customer service

Office administration

Microsoft office

Data entry

Personal Information

Date of Birth: 11/23/93

Timeline

Customer Service & Administrative Assistant

Eco-airx and Dalen
02.2023 - 09.2024

Administrative Assistant

E2i
12.2021 - 08.2022

Customer Service & Fulfillment Assistant

G-Life & Zhong Yong Pte Ltd
10.2019 - 11.2021

Workshop & Admin

Abwin Bus Pte Ltd
03.2019 - 08.2019

Cinema service crew

Golden village
11.2018 - 02.2019

Senior service crew

Ichiban sushi
10.2016 - 10.2018

Manager / Admin Assistant

Holika holika
10.2013 - 10.2016

High School Diploma -

Mayflower Sec Sch
04.2001 -

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Tan Lay ChooAdministrative Assistant