Tan Jing Fang Daniel
Summary
Results-oriented professional with exceptional adaptability and flexibility, quickly mastering new concepts and technologies. Equipped with excellent communication skills to convey complex information in a clear, non-technical manner, fostering understanding among diverse audiences. Known for a methodical, customer-focused approach and a strong commitment to project completion, consistently delivering high-impact solutions through innovative problem-solving in fast-paced environments. Passionate about continuous learning and leveraging analytical thinking to drive innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Covid-19 Ops - Specimen Collection Swabber
Health Promotion Board
06.2020 - 12.2021
- Conducting efficient and accurate Naso-Oropharyngeal sampling.
- Uphold stringent protocols for preventing infections.
- Facilitated efficient workflow with cohesive team collaboration.
- Ensured compliance with workplace safety standards through consistent use of PPE.
- Fulfilled extra duties in response to requirements.
Project Manager
Dreamworks Training P/L
01.2015 - 05.2020
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated efforts on specific training initiatives.
- Increased brand visibility through strategic relationship building.
- Systems and processes updated accurately.
- Safeguarding personal information while maintaining alignment with company compliances.
- Ensured maximum adherence to business ethics.
- Enhanced customer experiences through education and partnership management.
- Addressed issues efficiently to ensure appropriate solutions.
- Performed diverse ad-hoc tasks to support operational needs.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Coordinating Telemarketer
TED Interior Designing P/L
07.2012 - 12.2014
- Delivered tailored solutions to address customer-specific sales concerns.
- Build and maintain strong vendor-client relationships
- Ensured comprehensive availability of customer data through precise paperwork management.
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Ensure co-operation with other members of the 3rd party vendor and throughout the sales force
- Upsold additional products or services to existing customers when applicable.
DIRECT ACQUISITION OFFICER
Citibank Singapore Limited
12.2009 - 06.2012
- Coordinated with executives to promote Consumer Banking Products through diverse events.
- Establishing of Banking Accounts for both high net worth and mass market consumer (SGD denominated)
- Executed solutions to align customer needs with departmental objectives seamlessly.
- Able to resolve customers' complaints in tactful and swift manner
- Ability to adapt to different working environments as the job require us to adapt to ever changing landscape
- Identify customers' needs & recommend suitable products to meet their needs
- Facilitated expansion of existing portfolio through cross-selling of credit cards and banking products.
- Handled incoming correspondence efficiently and communicated with head office staff to ensure smooth information transfer.
- Consumer product illustration - Saving Accounts, Credit Cards, Credit Line, Loans, Insurance Products, Corporate related products, Financial Services
Sales Executive Consultant
AIG (American Home Assurance)
10.2007 - 11.2009
- Guided clients by offering insights into tailored financial solutions.
- Building rapport and maintain good relationship with clients
- Ensure compliance with regulatory requirements and operational procedures Policy servicing with regards to policy billings, enquiries, underwriting and claims issues
- Maintaining good relationships with customers
- Cross-sell our range of premium products including life Insurance, personal insurance and any other products arising from time to time for retail consumers
- The job requires close inter-working and coordination with different departments in Singapore Operations, understanding expectations and also liaison with the necessary agency
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
BSc - General Studies in Information & Communication Technology (BICT)
Singapore University of Social Science (SUSS)
05-2025
Skills
- Business intelligence tools (Tableau)
- Web development (HTML, CSS, JavaScript)
- Programming languages (Python)
- Scripting (Bash, PowerShell)
- Network configuration and management
- Cloud platforms (eg, AWS, Azure, Google Cloud)
- Virtual machines (eg, VMware, VirtualBox)
- Version Control (Github)
- Data science
- Machine learning
- Database programming and SQL
- Scikit-learn
- Data analytics
Certification
- Oracle Database SQL Specialist (1Zo-914)
- AWS Certified Cloud Practitioner
- AWS Certified Machine Learning - Specialty
- Huawei Certified ICT Associate (HCIA)
Languages
English
First Language
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Accomplishments
- NTUC Certified Information Systems (CISA)
- NTUC Systems Security Professional (CISSP)
- NTUC Certified Ethical Hacker (CEH)
Timeline
Covid-19 Ops - Specimen Collection Swabber
Health Promotion Board
06.2020 - 12.2021
Project Manager
Dreamworks Training P/L
01.2015 - 05.2020
Coordinating Telemarketer
TED Interior Designing P/L
07.2012 - 12.2014
DIRECT ACQUISITION OFFICER
Citibank Singapore Limited
12.2009 - 06.2012
Sales Executive Consultant
AIG (American Home Assurance)
10.2007 - 11.2009
BSc - General Studies in Information & Communication Technology (BICT)
Singapore University of Social Science (SUSS)
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