Tan Jia Ling
Singapore
Summary
Dedicated in customer service professional for 6 years of my experience in handling customer inquiries, resolving issues like customer complaint and ensure that all customer's satisfaction. Strong in Communication with customer and colleagues, with a commitment to deliver customer experiences. Always seek opportunity to learn and improve myself.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Uniqlo (Singapore) Pte Ltd
10.2019 - 02.2025
- Provide prompt, helpful and courteous service to all customer at all time
- Handle Customer's enquiries and feedbacks
- Achieve the highest level of customer satisfaction by providing customer service on sales floor, fitting room and cashier
- Able to sell clothes in a professional and proficient manner
- Develop a working relationship and teamwork with colleagues and in-store manager
- Any duties assign by supervisor, in-store manager and colleagues
Sales Associate
Uniqlo (Singapore) Pte Ltd
12.2018 - 09.2019
Intern
Uniqlo (Singapore) Pte Ltd
07.2018 - 11.2018
Intern
Mount Sapola Singapore (Hysses)
11.2015 - 11.2015
- Help to pack the products inside the package
- Arrange the pack item into the boxes
Work Experience Programme
McDonald's Restaurants
06.2015 - 06.2015
- Help to clean the tidy when customer done eating
Education
Diploma - E-Commerce & Retail Certificate
ITE College Central
01.2024
Nitec - Retail Services Certificate
ITE College Central
01.2018
GCE 'N' Level - Certificate
Crest Secondary School
01.2016
Primary School Leaving Examination - Certificate
Telok Kurau Primary School
01.2012
Skills
- Communication Skills
- Patience and Empathy
- Product Knowledge
- Adaptability
- Positive Attitude
- Microsoft Word
- Excel
- Power Point
Certification
- Best Uniqlo Customer Service Staff Award, 2020
- Great Eastern Women's Run, 2019
- Work Experience Program @ Singapore Grand Prix, 2015
- WEP @ 2015 Formula 1 Singapore Airlines, 2015
- An Experiential Vocal Course (Telok Kurau Primary School), 2012
- M1-Care Star Awards, 2010
Languages
Fluent in English
Fluent in Mandarin
Personal Information
- Age: 25
- Nationality: Singaporean
It Skills
- Good in Microsoft Word
- Good in Excel
- Good in Power Point
Timeline
Sales Associate
Uniqlo (Singapore) Pte Ltd
10.2019 - 02.2025
Sales Associate
Uniqlo (Singapore) Pte Ltd
12.2018 - 09.2019
Intern
Uniqlo (Singapore) Pte Ltd
07.2018 - 11.2018
Intern
Mount Sapola Singapore (Hysses)
11.2015 - 11.2015
Work Experience Programme
McDonald's Restaurants
06.2015 - 06.2015
Diploma - E-Commerce & Retail Certificate
ITE College Central
Nitec - Retail Services Certificate
ITE College Central
GCE 'N' Level - Certificate
Crest Secondary School
Primary School Leaving Examination - Certificate
Telok Kurau Primary School
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