TAN HONG ZHI

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Trained in the following attractions/ services:

• Guest Service Counter
• Retail
• Black Lake Facility
• Black Lake Laser Battlefield
• XD theatre
• Paintball
• Greeter
• iWERKS

• Managed time efficiently to complete daily delivery assignments within specified deadlines.
• Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
• Maintained a high level of safety while navigating various routes for efficient delivery services.

• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.

• Collaborated with team members to streamline production processes, resulting in improved workflow and reduced downtime.
• Sustained and maintained 5S standards and continuous improvement activities.
• Increased efficiency with expert use of specialised tools and equipment such as hand-held devices for precise component assembly.
• Supported cross-functional teams as needed, demonstrating flexibility in adapting to different project requirements within the cleanroom environment.
• Reduced assembly errors by consistently following detailed work instructions and protocols.

• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Improved order accuracy by establishing stringent quality control processes during picking and packing stages.

• Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
• Managed up to 100 dogs of varying breeds and sizes, providing attentive care.
• Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
• Provided a safe environment for dogs by conducting thorough evaluations of each animal's temperament and behavior before handling them.
• Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
• Trained dogs in basic commands.
• Prepared daily meals for the animals

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.
• Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Communicated with kitchen staff to enable accurate food preparation.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.