Tan Hong Wah
Summary
Knowledgeable [Desired Position] with solid background in diagnosing and repairing complex systems and equipment. Proven success in reducing downtime and enhancing operational efficiency through effective troubleshooting and maintenance strategies. Demonstrated proficiency in utilizing diagnostic tools and collaborating with cross-functional teams to ensure optimal results.
Overview
23
23
years of professional experience
Work History
Service Engineer
Hibex Singapore Pte Ltd
Singapore, Singapore
09.2023 - Current
- Analyzed service data to identify trends, contributing to proactive maintenance strategies and client recommendations.
- Mentored junior staff on best practices in equipment handling and customer interaction, fostering a culture of excellence.
- Led initiatives to streamline workflow processes, resulting in improved response times to service requests and enhanced productivity.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Production Technician 2
Identiv SG Pte Ltd
Singapore, Singapore
06.2021 - 03.2023
- Operated and maintained production machinery, ensuring adherence to safety protocols and operational standards.
- Conducted quality inspections on final products, identifying defects and ensuring compliance with specifications.
- Collaborated with team members to streamline processes, reducing downtime and enhancing overall efficiency.
- Assisted in training new technicians on equipment operation and safety procedures, fostering a knowledgeable workforce.
Service Engineer
T&M Innovation Pte Ltd
Singapore, Singapore
03.2013 - 03.2020
- Diagnosed and resolved technical issues in mechanical and electrical systems, ensuring optimal equipment performance.
- Conducted routine maintenance and inspections, adhering to safety standards and operational protocols.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Developed training materials for junior engineers, enhancing team knowledge on equipment operation and troubleshooting techniques.
Service Engineer
Metalix Pte Ltd
Singapore, Singapore
06.2009 - 03.2013
- Diagnosed and resolved complex equipment failures to minimize downtime and enhance operational efficiency.
- Conducted routine maintenance and inspections to ensure optimal performance of systems and machinery.
- Collaborated with cross-functional teams to implement process improvements, reducing service response times.
- Trained junior engineers on troubleshooting techniques and best practices for equipment servicing.
Production Technician
ClearLab SG Pte Ltd
Singapore, Singapore
05.2008 - 06.2009
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine equipment maintenance to minimize downtime and enhance operational reliability.
- Collaborated with team members to streamline processes, improving overall production efficiency.
- Monitored inventory levels and coordinated material requisitions to support uninterrupted production cycles.
Production Operator
Hoya Medical Pte Ltd
Singapore
03.2006 - 05.2008
- Operated machinery to ensure efficient production processes.
- Monitored quality control standards to maintain product integrity.
- Assisted in training new operators on equipment usage and safety protocols.
- Collaborated with team members to optimize workflow and reduce downtime.
Operator
GP Batteries Pte Ltd
Singapore, Singapore
07.2004 - 01.2006
- Operated machinery to support efficient production of batteries.
- Monitored quality control processes to ensure product standards were met.
- Trained new operators on equipment usage and safety protocols.
- Collaborated with team members to streamline workflow and reduce downtime.
Operator
Production Dept
Singapore, Singapore
03.2003 - 06.2004
- Operated machinery safely while adhering to all safety protocols.
- Assisted in daily production tasks, ensuring consistent workflow and efficiency.
- Monitored equipment performance and reported malfunctions to supervisors promptly.
- Maintained clean and organized work areas to promote safety and productivity.
Education
No Degree -
SMK Sam Tet
MalaysiaNo Degree -
ITE Singapore
Ang Mo Kio12-2008
Skills
- Technical support
- Field service
- Equipment assembly
- Suggestive selling
- Schematic reading
- Preventive Maintenance
- Electrical systems
- Design planning
- Safety procedures
- System diagnostics
- Service sales
- Parts replacement
- Schematic drawing
- Appointment management
- System maintenance
- Mechanical aptitude
- Equipment installation
- Emergency response
- Equipment operation
- Installation coordination
- Operational support
- Equipment adjustment
- Software installation
Timeline
Service Engineer
Hibex Singapore Pte Ltd
09.2023 - Current
Production Technician 2
Identiv SG Pte Ltd
06.2021 - 03.2023
Service Engineer
T&M Innovation Pte Ltd
03.2013 - 03.2020
Service Engineer
Metalix Pte Ltd
06.2009 - 03.2013
Production Technician
ClearLab SG Pte Ltd
05.2008 - 06.2009
Production Operator
Hoya Medical Pte Ltd
03.2006 - 05.2008
Operator
GP Batteries Pte Ltd
07.2004 - 01.2006
Operator
Production Dept
03.2003 - 06.2004
No Degree -
SMK Sam Tet
No Degree -
ITE Singapore