Tan Chu Wen
Summary
To pursue a career that offers opportunities for professional and personal growth.
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in [Desired Position] role.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Semir International Group (HK) Limited
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assisted with hiring, training and mentoring new staff members.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Senior Executive
Hugo Boss
06.2023 - 12.2023
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Defined clear targets and objectives and communicated to other team members.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Department Manager
UR Fashion Group (Singapore) Pte Ltd
01.2022 - 04.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Deputy Manager
Inditex Zara Company
09.2021 - 01.2022
- Run the salesfloor by ensuring that duties and tasks are delegated and store is adequately staffed
- Perform receiving of shipment and ensure that the floor is replenished
- Opening and closing of the store
- Ensure that visual merchandising of the department is well maintained
Store Manager
JayGee Enterprise Pte Ltd
08.2017 - 06.2021
- Planning of the store's roster
- Ensure productivity of the store by hitting sales target
- Stocktake
- Ensure that visual merchandising of the store is in line with the HQ's requirement
- Upselling of VIP membership
Assistant Store Manager
Hush Puppies
07.2015 - 08.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Eurostyle Pte Ltd
07.2014 - 04.2015
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Shift Leader
Caramel Crisp Pte Ltd
07.2013 - 04.2014
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
3rd in charge
Shopping Bag Pte Ltd
08.2011 - 06.2013
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Nitec - Office skill
ITE College East
GCE 'O' Levels - undefined
Chung Cheng High Yishun
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Team building and leadership
- Recruiting and hiring
Expected Salary
$4800
Availability
1 month notice
Languages
English
Timeline
Store Manager
Semir International Group (HK) Limited
01.2024 - Current
Senior Executive
Hugo Boss
06.2023 - 12.2023
Department Manager
UR Fashion Group (Singapore) Pte Ltd
01.2022 - 04.2023
Deputy Manager
Inditex Zara Company
09.2021 - 01.2022
Store Manager
JayGee Enterprise Pte Ltd
08.2017 - 06.2021
Assistant Store Manager
Hush Puppies
07.2015 - 08.2017
Assistant Store Manager
Eurostyle Pte Ltd
07.2014 - 04.2015
Shift Leader
Caramel Crisp Pte Ltd
07.2013 - 04.2014
3rd in charge
Shopping Bag Pte Ltd
08.2011 - 06.2013
GCE 'O' Levels - undefined
Chung Cheng High Yishun
Nitec - Office skill
ITE College East
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