Tan Choon Ching

Operation Executive (Customer Service Department)

From June 2022 - Current

- Monitor and coordinate import, export and transshipment shipment
- Import and export documents & liaising with overseas agent
- Prepare outbound/inbound shipment documents

- Handle and prepare shipping documents(e.g delivery order/bill of lading/tax invoice and others
- Arrange and coordinate transport/trucking
- Liaise with consignee/shipper for import and export cargo delivery/collection
- Oversee Tradenet declarations
- Data entry and other assignments
- Arranging of custom clearance for customers and door delivery services according to industry standards or sector requirements
- Attend and solve customer’s enquiries according to customer’s needs and wants
- Work closely with sales department to meet customer’s needs
- Maintain good and healthy business relationship with customer

Operation Executive (Export Consol Department)

From Oct 2020 - June 2022

- Arranging export shipments for customers

- Liaise with sea freight co-loaders, shipping lines, transporters to ensure timely delivery of customer's shipment to various destinations

- Process export shipping documentation (Bill of Lading, Permits)

- Others shipping documentation related responsibilities

- To generate reports as and when required.

- Basic admin duties such as billing, costings and payment follow up

- Monitor consol box and arranging export shipments for customers and oversea agents.

- Process export shipping documentation (Bill of Lading, Permits).

- Others shipping documentation related responsibilities

- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.

- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.

- Handle customers and oversea agents enquiry, provide quotation.

- Perform task given by superior.

- Do booking and reply enquiry for customers and oversea agents.

- Monitor consol volume, find cargo and exchange cargo to fulfill consol.

- On consol and follow up the consol closely.

- Preparing bill of lading and invoice for shipper checking.

- Preparing pre-alert documents and debit note for oversea agents.

- Handle nomination shipment.

- Arrange transport pick up cargo.

- Follow up cargo status.

- Do closing and filling for each consols,

- Prepare bill of lading and invoice for shipper checking.

- Prepare shipping instruction to carrier and checking.

- Prepare full pre- alert documentation and issue debit note/credit note to oversea agent.

- Liaise with shipper and oversea agent.

- Checking and reply shipper and oversea agent email.

- Checking cargo status and follow up the shipment.

- Resolve the charges problem and shipment issue with shipper and oversea agent.

- Responsible for shipment job file closing.

- Responsible for daily warehouse operation.

- Maintain proper storage system accordance to procedures.

- Update record of received and issues of internal raw material in a timely manner.

- Perform company stock keeping and stock count.

- Responsible for storage capacity planning and update storage status.

- Maintain inventory flow and documentation system such as in/out documents and data collection methods.

- Receiving and matching item against the purchase orders.

- Responsible for ISO matter.

- Mainly responsible in quality control.

- Prepare weekly reject analysis report, efficiency report, minutes of meeting and ISO document.

- Monitoring of QA operator daily report.

- Communicate and solve problem with customer or supplier if have any reject issue.

- Prepare monthly trucking summary.

- Provide Armed Escort services monthly data, record delivery order and daily claim data.

- Involved in filing documentation.