TAN BOON SENG
Singapore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job title position
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
UTS FRESH SOLUTION PTE LTD
09.2024 - 06.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Retail Manager
Popular Holdings
10.2023 - 04.2024
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Created employee work schedules for optimum coverage and labor cost control.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
Department Manager
Pan Pacific retail management (SG) PTE LTD (DONKI)
06.2018 - 05.2023
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
- Followed all safety protocols and company processes and procedures.
- Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Determined performance goals for departmental employees and provided feedback on methods for reaching milestones.
- Closely monitored company purchases, payroll and sales data to identify cost-reduction methods.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Implemented promotions to drive sales, increase brand awareness and incentivize current customers.
- Greeted and assisted all customers daily in high-traffic retailer.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Conducted market research to keep up-to-date with industry trends, competitor activity and customer initiatives.
- Collaborated with other managers to plan and direct organisational tasks.
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and managing change.
Education
N-level -
Whitley Sec School
Singapore12.2014
Skills
- Performance tracking
- Continuous improvement techniques
- Supply and inventory management
- Training and mentoring
- Invoicing
- Scheduling and Time Management
- Store operations
- Employee Scheduling
- Operations
- POS software
- Computer skills
Timeline
Operations Manager
UTS FRESH SOLUTION PTE LTD
09.2024 - 06.2025
Assistant Retail Manager
Popular Holdings
10.2023 - 04.2024
Department Manager
Pan Pacific retail management (SG) PTE LTD (DONKI)
06.2018 - 05.2023
N-level -
Whitley Sec School