Tan Avery
Summary
Proven track record in enhancing customer satisfaction and sales at Pull & Bear through expert product knowledge and exceptional service. Adept in money handling and fostering teamwork, demonstrated ability to resolve issues, boosting customer engagement and efficiency. Skilled in both customer service and collaboration, achieving significant improvements in shopping experience. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Skilled and committed food service talent with comprehensive understanding of food safety and quality regulations. Comfortable working in fast-paced food service environment while providing quality service. Utilizes excellent problem-solving and conflict-resolution abilities to improve customer satisfaction. Proficient in handling multiple tasks.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Pull & Bear
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food and Beverage Associate
Chateraise
06.2022 - 09.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Kept register accurate through correct billing, payment processing, and cash management practices, and minimizing discrepancies.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual tastespreferences.
Venue Associate
Timezone
04.2021 - 07.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Educated parents on age-appropriate games for their children, increasing overall consumer confidence in our recommendations.
Education
No Degree - Electronics Engineering
ITE College East
Singapore04.2025
No Degree - Infocomm Technology
ITE College Central
Singapore01.2023
Skills
- Customer Service
- Teamwork
- Patience and Empathy
- Active Listening
- Money handling and management
- Store Opening and Closing
- Product Knowledge
- Merchandise Display
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Retail Sales Associate
Pull & Bear
10.2022 - Current
Food and Beverage Associate
Chateraise
06.2022 - 09.2024
Venue Associate
Timezone
04.2021 - 07.2021
No Degree - Electronics Engineering
ITE College East
No Degree - Infocomm Technology
ITE College Central
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