Tammy Dan
Hospitality And Tourism
Singapore
Summary
Dependable and Responsible student studying Diploma in Hospitality and Tourism. Eager to learn new skills and contribute positively to the job. Meticulous individual with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Front Desk Officer
Studio M Hotel
09.2024 - Current
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
Front Desk Officer
Intercontinental Singapore Robertson Quay
03.2024 - 08.2024
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Assist guests with checking in and out of the hotel, ensuring they have a pleasant stay
- Maintained a neat and organized front desk area to ensure a professional appearance.
Banquet Server
Crowne Plaza Changi Airport
02.2023 - 11.2023
- Groomed and trained to serve VIPs at Weddings and Corporate events
- Assisted to turnover rooms efficiently in the absence of a manager
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time.
Sales Associate
Pandora
07.2021 - 02.2022
- Followed instructions from supervisor and aimed to increase workflow
- Brought forth a positive attitude and a commitment to honesty and integrity
- Handled window displays and changed them for each season
- Focused on being punctual, hardworking, and reliable.
Waitress
Big Fish Small Fish
10.2020 - 01.2021
- Worked as a flexible server during overflow periods
- Reported any incidences or concerns to the manager
- Worked as a committed team member to achieve the highest level of customer service
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals.
Sales Associate
Bossini
9 2019 - 12.2020
- Remained punctual and professional at all times
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Brought forth an energetic attitude and positive work-ethic.
Education
PSLE -
Pasir Ris Primary School
01.2011 - 12.2016
'N' Level - undefined
Meridian Secondary School
01.2017 - 10.2020
Higher Nitec in Event Management
ITE COLLEGE EAST
Singapore05.2023
Diploma in Hospitallity & Tourism Management -
Temasek Polytechnic
04.2023 - Current
Skills
Customer Service
Communication
Teamwork
Effective Time Management
Ability to Work Under Pressure
Adaptability
Leadership Skills
Excellent Communication Skills
Guest Relations
Languages
English
Advanced (C1)
Mandarin
Upper intermediate (B2)
References
References available upon request
Extracurricular Activities
Floorball, Meridian Secondary School, Singapore, 01/2017, 10/2020, 1st Runner-Up in 2019, Captain in 2018 and 2020 Floorball, Institute of College East, Singapore, 01/2021, 05/2023, Captain for ITESC 2021 Student Ambassadors, Institute of College East, Singapore, 04/2021, 05/2023, Chairperson of Events and Activities, Planned CCA events such as team bonding, Executive Committee rally and interviews Floorball, Temasek Polytechnic, 04/2023, Present
Details
223 Pasir Ris Street 21, Singapore, 510223, +65 97911581, tammyyydannn@gmail.com, 10/23/2004, Singapore, Singaporean
Timeline
Front Desk Officer
Studio M Hotel
09.2024 - Current
Front Desk Officer
Intercontinental Singapore Robertson Quay
03.2024 - 08.2024
Diploma in Hospitallity & Tourism Management -
Temasek Polytechnic
04.2023 - Current
Banquet Server
Crowne Plaza Changi Airport
02.2023 - 11.2023
Sales Associate
Pandora
07.2021 - 02.2022
Waitress
Big Fish Small Fish
10.2020 - 01.2021
'N' Level - undefined
Meridian Secondary School
01.2017 - 10.2020
PSLE -
Pasir Ris Primary School
01.2011 - 12.2016
Sales Associate
Bossini
9 2019 - 12.2020
Higher Nitec in Event Management
ITE COLLEGE EAST
Similar Profiles
Sunil KumarSunil Kumar
Demi chef de partie at Studio one hotelDemi chef de partie at Studio one hotel
Jeyavarthanan ParanthamanJeyavarthanan Paranthaman
Senior Waiter at Studio One HotelSenior Waiter at Studio One Hotel
Ashwin ViswanathAshwin Viswanath
Finance Intern at Studio One Hotel DubaiFinance Intern at Studio One Hotel Dubai