Tam-May Tran
HCMC
Summary
Experienced Operations leader with a successful track record at Tenzing Pacific Services, specializing in strategic planning, process improvement, and budget management. Skilled in developing SOPs to boost productivity and ensure compliance with regulations. Recognized for fostering a collaborative team environment and enhancing organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Tenzing Pacific Services
HCMC
08.2022 - Current
- Day-to-Day Operations: Managed daily operations to ensure efficiency and productivity across all departments.
- Financial Management: Approved costs, managed petty cash, monitored the budget, and prepared quarterly financial reports to ensure financial health and alignment with organizational objectives.
- Standard Operating Procedures (SOPs): Developed, implemented, and maintained frequently SOPs to enhance operational efficiency and standardize processes.
- Company Policies Development: Designed and enforced HR procedures and company policies to attract and retain top talent and maintain a productive work environment.
- Board of Directors Support: Assisted Board of Directors in planning, prioritizing, and executing key tasks in a timely manner to support organizational goals and strategy.
- Strategic Planning: Contributed to strategic planning efforts, aligning daily operations with long-term organizational goals and ensuring a proactive approach to business challenges.
- Compliance & Standards: Ensured compliance with all government regulations and company standards, maintaining operational integrity and adherence to legal frameworks.
- Software Proficiency: Utilized relevant software applications (e.g., MS Office, Google Workspace, Odoo CRM, Notion, Trello) to optimize operations and support data-driven decision-making.
Executive Assistant
Tenzing Pacific Services
HCMC
06.2021 - 07.2022
- Executive Support: Provided high-level administrative support to senior executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Communication Management: Acted as the primary point of contact for internal and external communications, screening calls, emails, and correspondence on behalf of the executives.
- Meeting Coordination: Organized and prepared agendas, meeting materials, and minutes for executive meetings, ensuring effective follow-up and timely execution of action items.
- Document Preparation: Drafted and edited a variety of business documents, including reports, presentations, and confidential correspondence.
- Project Assistance: Assisted in the management and execution of key projects, ensuring deadlines were met and resources were allocated efficiently.
- Office Management: Oversaw day-to-day office operations, including maintaining office supplies, managing vendor relationships, and ensuring a productive working environment.
- Confidentiality: Maintained the highest level of confidentiality regarding sensitive information, ensuring discretion in all aspects of administrative duties.
Assistant to the Sales Department
BELGO F&B Company
07.2019 - 05.2021
- Purchase Order Management: Received, processed, and controlled all purchase orders, ensuring accuracy and timely fulfillment.
- Customer Support: Provided customer support via multiple channels, addressing inquiries and resolving issues to maintain high customer satisfaction.
- Cross-Department Collaboration: Worked closely with the Logistics department to ensure timely delivery, coordinated with the Accounting department to follow up on debt reconciliation and payment status, and collaborated with the Warehouse team to ensure accurate inventory and timely supply.
- Administrative Support: Assisted in preparing and compiling sales contracts, equipment agreements, and other related documents to support the sales process.
- Reporting: Conducted internal monthly, quarterly, and annual reports for the sales team, providing insights to track performance and inform business decisions.
Office Administrator
Not A Basement Studio Company
06.2017 - 07.2019
- Office Operations Management: Ensured smooth and efficient office operations by handling daily administrative tasks, maintaining organization and workflow.
- Productivity & Morale Monitoring: Improved office productivity and organizational efficiency by monitoring team performance and fostering a positive work environment to boost morale.
- Staff Management: Managed recruitment, onboarding, and offboarding processes, ensuring seamless transitions for new hires and departing staff members.
- Reception & Front Desk Responsibilities: Handled receptionist duties, including greeting visitors, answering phone calls, and managing inquiries, providing excellent customer service.
Personal Assistant
Chu Hospitality Company
07.2013 - 06.2017
- Appointment & Meeting Coordination: Organized appointments, meetings, and travel arrangements for the manager, ensuring efficient scheduling and time management.
- Document Preparation: Drafted and prepared documents, presentations, and reports, ensuring clear communication and accurate information for internal and external stakeholders.
- Task & Project Management: Managed tasks, projects, and deadlines, ensuring efficiency and timely completion of all assignments.
- Confidentiality & Discretion: Maintained strict confidentiality and discretion when handling sensitive information, ensuring trust and security within the organization.
- Issue Resolution: Addressed issues and proactively resolved problems to ensure smooth operations and prevent disruptions.
Education
Bachelor of Arts - Business English
Hoa Sen University
HCMC, Vietnam08-2015
Skills
- Time Management
- Project Management
- Attention to Detail
- Problem-solving
- Research Skill
- Organizational Skills
- Leadership
- Analytical Skills
- Adaptability
- Data-driven
- Communication
- Team Collaboration
- Process Optimization
- Technical Proficiency
Languages
- Vietnamese, Native
- English, IELTS 7.0, TOEIC 955
- Japanese, N3
Certification
Project Management, Google
- Foundations of Project Management: https://coursera.org/share/0ac486c8bb05e227d158d9433cb31338
- Project Initiation: https://coursera.org/share/b911d04690e81df6a41b338824704c39
- Project Planning: https://coursera.org/share/dfba66896d65b975a4059ddf1452e682
- Project Execution: https://coursera.org/share/458700bf52b1ebd3fa50167f3841390d
HTML, Code Academy
https://www.codecademy.com/profiles/bit4036485303/certificates/9eb0741e5ebef1f9f58a53bfac67d3a7
References
References available upon request.
Timeline
Operations Manager
Tenzing Pacific Services
08.2022 - Current
Executive Assistant
Tenzing Pacific Services
06.2021 - 07.2022
Assistant to the Sales Department
BELGO F&B Company
07.2019 - 05.2021
Office Administrator
Not A Basement Studio Company
06.2017 - 07.2019
Personal Assistant
Chu Hospitality Company
07.2013 - 06.2017
Bachelor of Arts - Business English
Hoa Sen University
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