TAI JOE YEW
CUSTOMER SERVICE EXPERT
Kampong Ulu Jurong
Summary
Dynamic Customer Service Expert with a proven track record at CEVA Logistics, enhancing client satisfaction through effective complaint handling and problem-solving. Skilled in shipping and receiving, I consistently exceeded performance targets while fostering strong relationships. Proficient in Microsoft Excel, I thrive in high-pressure environments, ensuring seamless operations and timely deliveries.
Experienced with handling high volumes of customer interactions and ensuring positive outcomes. Utilizes advanced communication techniques to address and resolve issues efficiently. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Expert
CEVA Logistics
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Coordinated cross-departmental efforts to resolve escalated issues, ensuring client satisfaction at every level of interaction.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Served as a liaison between various parties involved in the supply chain process and communication to ensure timely deliveries. (LVMH Account)
Logistics Assistant
Bollore Transport & Logistics
01.2021 - 11.2022
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Documented received materials into system.
- Contributed to the planning and execution of successful company-wide inventory counts on an annual basis.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
Assistant Sales Manager
3S Mobile Tech SDN BHD
01.2020 - 12.2020
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Completed store opening and closing procedures by counting drawers and managing security.
Entertainment Host
Genting Malaysia Berhad
04.2013 - 09.2019
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
- Worked closely with event sponsors to incorporate their branding into on-stage announcements and promotions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
Skills
Call center experience
Data entry proficiency
Complaint handling
Microsoft Excel
Microsoft PowerPoint
Software navigation
Shipping and receiving
Product knowledge
Timeline
Customer Service Expert
CEVA Logistics
11.2022 - Current
Logistics Assistant
Bollore Transport & Logistics
01.2021 - 11.2022
Assistant Sales Manager
3S Mobile Tech SDN BHD
01.2020 - 12.2020
Entertainment Host
Genting Malaysia Berhad
04.2013 - 09.2019