Tabitha Carnett
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Outlet Manager
Surrey Hills Group
04.2025 - Current
- Managed reservations using SevenRooms and managing walk ins to ensure guest satisfaction.
- Work with marketing to come up with new promotions to boost sales.
- Ensure team is well trained on menu items and confident enough to ask for guests feedback. (Google)
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Executive (Supervisor)
Mandai Wildlife
05.2024 - 01.2025
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays
- Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees
- Implemented training programs to educate staff on products, services, policies, and procedures effectively enhancing their knowledge base
- Managed inventory levels for optimal product availability and reduced stock obsolescence
- Optimized store layout for improved traffic flow, creating a more enjoyable shopping experience for customers
- Analyzed sales data to identify trends and opportunities for improvement in product selection or placement
- Mentored team members, fostering a positive work environment that encouraged professional growth
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention
- Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for career development
- Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays
- Streamlined operational processes for Attractions Membership, Admission & Ticketing
- Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees.
Hospitality Executive
USS, RWS
06.2023 - 10.2023
- Floating between different BU's to help out
- Helping run shifts when assistant operations manager is not around
- Assisting approval of time sheets
- Ordering and checking of stock
- Assisted in the set up and operations of KTs increased efficiency in daily tasks and procedures
- Managed and maintained purchase orders and invoices
- Placed orders for merchandise consistent with quality, quantity and other specification requirements
- Analyzed sales and inventory data to determine purchasing needs and reorder points
- Devised and implemented policies and procedures for purchasing and inventory control
Manager
Tiong Bahru Bakery
03.2021 - 05.2023
- Deployment and running of shift
- Ordering of stocks (fresh & dry)
- Assisting guests in seating and serving
- Ensuring food & drink standards are up to par
- Regular checking in with guests for feedback
- Having in depth knowledge of food and drink ingredients
- Training of new staff
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Improved safety procedures to create safe working conditions for workers
- Coming up with strategic ways to improve customer spending
Head Barista
Starbucks Singapore
12.2017 - 02.2021
- Taking responsibility of ambient ordering
- Stock take & inventory
- Daily cash sales handling
- Ensuring team members are upselling and following SOPs
- Maintenance of store
- Going through P&L with assistant operations manager
Barista to Assistant Manager
Grain Traders Singapore
01.2016 - 12.2017
- Ensuring coffee quality is maintained
- Making sure all customers feel at home when they walk in
- Ordering of stocks
- Monthly inventory
- Putting together SOPs and ensuring all are followed
- Training of new baristas
- Coming up with new idea recipes
Restaurant Manager
YOLO
08.2010 - 12.2015
- Training of staffs and ensuring SOPs are followed
- Weekly reports and scheduling
- Ordering of all stocks
- Ensuring sales target are met and coming up with ideas on ways to improve sales
- Running of shifts and helping with prep work
- Daily cash sales handling
- Keeping track of ambassadors
- Interviewing of full timers & part timers
- Ensuring all costs are within budget
- Maintenance of store
- Weekly inventory
- Ensuring proper customer service is practiced
- Ensuring food quality is maintained
- Maintaining rapport with staffs & staff's welfare
- Working hand in hand with CDP to ensure food quality and food cost is maintained
Education
Higher Nitec Certificate - Hospitality Operations
ITE College
O Levels -
Woodlands Secondary School
Skills
- Customer Connection
- Excellence (Starbucks)
- Food & Beverage Safety and Hygiene Policies & Procedures
- Service Leadership
- People Development
- Service Excellence
- Adapt To Change
- People & Relationship Management
- Seven Rooms
Languages
English
Chinese (Mandarin)
Malay
<Enter your own>
Title: Manager
Awards
- EXSA Gold Award
- HEART Awards (Mandai)
Timeline
Outlet Manager
Surrey Hills Group
04.2025 - Current
Retail Executive (Supervisor)
Mandai Wildlife
05.2024 - 01.2025
Hospitality Executive
USS, RWS
06.2023 - 10.2023
Manager
Tiong Bahru Bakery
03.2021 - 05.2023
Head Barista
Starbucks Singapore
12.2017 - 02.2021
Barista to Assistant Manager
Grain Traders Singapore
01.2016 - 12.2017
Restaurant Manager
YOLO
08.2010 - 12.2015
O Levels -
Woodlands Secondary School
Higher Nitec Certificate - Hospitality Operations
ITE College
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