Achieved AIA prestige gold award within 6 months of work
Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Operations Supervisor
Ministry Of Health
11.2021 - 01.2022
In charge of over 200 call agents in 4 strong call centres at MOH
Help answer any difficult questions asked by callers and come up with solutions for them Trained in all 4 call centres and using Zendesk and Attiva software
Analyzed department metrics and performance and reported findings to management
Education
Bachelor of Accountancy - Accountancy
Nanyang Technological University
Singapore
05.2025
'A' Levels -
Jurong Pioneer Junior College
Singapore
12.2017
Skills
Certificate in Excel Efficient Training (Office 365/Microsoft 365), Excel Advanced Formulas and Functions, Certificate in Accounting Foundations: Managerial Accounting
Proficient in Zendesk and Attiva Software
Achievements (2018): Awarded Level 5 in Hanyu Shuiping Kaoshi