Sze Keong Koh
Summary
Accomplished Chef and with a proven track record in enhancing kitchen operations and factory efficiency, notably at 111 Western Food. Skilled in food safety, sanitation.
Supervisor in operations management, coupled with exceptional leadership and customer service abilities. Increased accountability and performance through clear role definitions and optimized resource allocation, driving significant improvements in productivity.
Overview
10
10
years of professional experience
Work History
Chef
111 Western Food
Singapore
12.2023 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Chef
Aher Herbal Soup
Singapore
05.2023 - 11.2023
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Supervisor
Richemachinery
Malaysia
04.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor of Factory Operations
Zto Express
Malaysia
05.2021 - 04.2023
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Chef
Self Employment
Malaysia
06.2019 - 04.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Customer Service Executive
Johnson & Johnson
Singapore
04.2014 - 06.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Spm - Information Technology
Smkti
Malaysia06.2009
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Effective Communications
- Grilling Techniques
- Kitchen equipment operation and maintenance
- Frying techniques
- Staff Coordination
- Company quality standards
- Operations Management
- Customer Service
- Reach truck operator
- Order picker operator
- Fork lift operator
Languages
Chinese (Mandarin)
Advanced (C1)
Emglish
Intermediate (B1)
Malay
Upper intermediate (B2)
Timeline
Chef
111 Western Food
12.2023 - Current
Chef
Aher Herbal Soup
05.2023 - 11.2023
Supervisor
Richemachinery
04.2022 - 04.2023
Supervisor of Factory Operations
Zto Express
05.2021 - 04.2023
Chef
Self Employment
06.2019 - 04.2021
Customer Service Executive
Johnson & Johnson
04.2014 - 06.2019
Spm - Information Technology
Smkti